Computer Technician

Carroll County VA; Hillsville (VA); On-site; USD 49,000 - 73,000; Full time

Job summary

Carroll County Public Schools Central Office in Hillsville seeks a Computer Technician to provide frontline technical support for students, teachers and staff, ensuring reliable operation of hardware, software and classroom technologies.

The role includes imaging and deploying devices, network troubleshooting, device repairs, and strong customer service while translating technical issues for non-technical users. This is a full-time, 12-month position with 8 hours per day.

Qualifications

• Associate degree or technical certifications acceptable.
• 1–2 years of relevant technical support experience.
• Valid driver’s license; ability to travel between district schools.
• Ability to lift and move equipment up to 40 pounds.

Responsibilities

• Provide multi-level technical support for district devices including Windows, ChromeOS and iPadOS.
• Troubleshoot OS, software, printing, connectivity and account access issues.
• Assist with imaging, configuring, and deploying devices for students and staff.
• Support instructional technology such as interactive displays and projectors.
• Document solutions and maintain knowledge base; manage device distribution events.

Skills

Customer service

Verbal communication

Written communication

Time management

Team collaboration

Education

Associate degree / technical certification

Tools

Intune

Google Admin Console

System Center

Job description

Carroll County VA Carroll County Public Schools Central Office - Hillsville, Virginia Open in Google Maps

Computer Technician

Carroll County VA Carroll County Public Schools Central Office - Hillsville, Virginia Open in Google Maps

This job is also posted in Carroll County VA

Job Details

Job ID: 5962796

Application Deadline: Posted until filled

Posted: Oct 16, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

This position is a 12 month, 8 hours/day postiton.

Computer Technician

Computer Technician – Job Description

Position Overview

The General Computer Technician provides frontline technical support to students, teachers, and staff across the school district. This role ensures the reliable operation of hardware, software, classroom technologies, and network-connected devices. The technician delivers high-quality customer service, communicates effectively with non-technical users, and contributes to a positive, solutions-focused technology environment.

Key Responsibilities

Technical Support & Troubleshooting

• Provide multiple level technical support for district-issued devices, including Windows laptops/desktops, Chromebooks, iPads, peripherals, infrastructure and other software/services.
• Troubleshoot and resolve issues related to operating systems, software installations, printing, connectivity, user account access, services, etc.
• Assist with imaging, configuring, and deploying devices for students and staff.
• Support classroom instructional technology such as interactive flat panels, projectors, document cameras, and sound systems.
• Perform routine maintenance and updates on hardware and software.

Network & Systems Assistance

• Assist with basic troubleshooting of network connectivity for wired and wireless devices.
• Follow procedures for creating, updating, and closing help desk tickets.
• Support district technology initiatives, including device rollouts, inventory projects, and system upgrades.

Customer Service & Communication

• Communicate effectively with teachers, administrators, students, and parents in a professional and friendly manner.
• Translate technical issues into clear, understandable explanations for non-technical users.
• Maintain a customer-first mindset by responding promptly to service requests and following through to resolution.

Operational & Administrative Tasks

• Work with colleagues on identifying, troubleshooting, and resolving problems as they arise.
• Prioritize tasks based on urgency and instructional impact.
• Document solutions, procedures, and troubleshooting steps for knowledge-base use.
• Assist with managing device collection and distribution events as needed.
• Work on Chromebook repairs when necessary.

Required Knowledge, Skills & Abilities

Technical Skills

• Working knowledge of Windows, macOS, ChromeOS, and iPadOS environments.
• Familiarity with basic to intermediate network concepts.
• Experience with device imaging, configuration, and management tools (e.g., Intune, , Google Admin Console, System Center).
• Ability to diagnose hardware failures and perform component replacements.

Soft Skills

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Patience, professionalism, and the ability to remain calm under pressure.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively and work independently.
• Willingness to learn new technologies and adapt to evolving district needs.
• Collaborative mindset, comfortable working in team-based environments.

Minimum Qualifications

• Associate degree or technical certifications acceptable. Work experience.
• 1–2 years of relevant technical support experience, ideally in an educational or instructional technology service-oriented environment.
• Valid driver’s license; ability to travel between district schools as needed.
• Ability to lift and move equipment up to 40 pounds.
• Flexibility in work schedule.

Work Environment

• School-based and district-based settings.
• Frequent interaction with teachers, administrators, students, and support staff.
• Includes physical labor such as walking, standing, crawling under desks, climbing on tall ladders, working in plenum spaces, hanging equipment, and moving equipment.

Position Type: Full-Time

Salary: $48,786 to $72,990 Per Year

Job Requirements

• Citizenship, residency or work visa required