Computer Tech Intern

The-Acadian-Companies; Lafayette (LA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Insurance benefits

401(k) & ESOP

Vacation and Sick time

Job summary

Acadian Ambulance Companies in Lafayette, LA seeks a Computer Technician Intern to install, repair, and troubleshoot hardware/software while providing on-site, phone, and email support. The role includes documentation, problem tracking, and hands-on desktop help.

Ideal candidates are pursuing computer-related studies, have a valid driver’s license, and can learn new software quickly. Certifications such as ITF+ and A+ are required within 6–12 months of hire; travel to other locations may be

Qualifications

• Must be currently pursuing post-secondary education in a computer-related field.
• Current and valid state driver's license as required by state.
• Intermediate knowledge of Windows, Chrome, and iOS operating systems.
• Excellent communication and customer relation skills.
• Ability to learn customized software.

Responsibilities

• Receive, prioritize, document, and resolve end-user help requests.
• Provide on-site, phone, and email technical support to staff.
• Document and monitor problems to ensure timely resolution.
• Travel to other company locations as needed for support.

Skills

Post-secondary education

Driver's license

Windows OS

Chrome OS

iOS

Communication skills

Organizational skills

Education

Pursuing post-secondary education in a computer-related field

Tools

Windows OS

Chrome OS

iOS

Job description

Acadian Ambulance Companies is currently seeking candidates for the Computer Technician Intern position available in Lafayette, Louisiana. The Computer Technician Intern role involves installing, repairing, and troubleshooting hardware and software systems while providing technical support to employees through on-site, phone, and email assistance

Potential candidates should be prepared to commit to a working schedule of a minimum of 30 hours per two-week pay period, Monday - Friday, between the hours of 6 A.M. and 11 P.M. We are looking for someone who would like a long-term internship, possibly 18 - 24 months.

Duties include, but are not limited to the following:

• Receiving, prioritizing, documenting, and actively resolving end-user help requests.
• Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Identifies, researches, and resolves technical problems.
• Process Service Desk work orders and provide remote support to troubleshoot computer-related issues
• Determine the source of computer problems (hardware, software, user access, etc.)
• Work one-on-one with staff on application projects
• Travel to other company locations, as needed
• Document resolutions for future reference
• Provide hardware and software installations
• Ability to conduct independent research with technical staff and subject matter experts
• Strong reading comprehension and active listening skills
• Ability to communicate complex information easily
• Ability to voice concerns and advise on possible solutions
• Ability to solve moderate to complex problems with minimal guidance by conducting independent research before escalating
• Interpret business requirements into technical and/or functional documentation and solutions
• Create technical documentation, as required
• Other Continuity of Operations Duties as assigned

Position Skills/Qualifications Include:

• MUST be currently pursuing post-secondary education in a computer-related field.
• Current and valid state-issued driver’s license determined by appropriate state requirements required
• Possess intermediate knowledge of the Windows, Chrome, IOS operating systems.
• Excellent communication and customer relation skills.
• Ability to learn customized software.
• Possess strong organizational skills with a high degree of attention to detail.
• Demonstrate a strong work ethic and be able to work independently and with a team.
• Must be self-motivated and disciplined.

Training Requirements:

• Obtain ITF+ certification within 6 months of hire date
• Obtain A+ certification within 12 months of hire date

Location

Position Type

Part-time

We offer comprehensive insurance benefits for full-time employees, including but not limited to Medical, Dental, Vision coverages, along with 401(k) and ESOP (Employee Stock Ownership Program), and Vacation and Sick time.

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Acadian Companies

Divisions

Employee Stock Ownership

Employer Privacy Policy

Acadian Companies is an Equal Opportunity Employer / Affimative Action Employer. Employment is based solely upon one's individual merit and qualifications directly related to professional competence. We don't discriminate on the basis of race, color, religion, national origin, veterans, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.

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