Technical Support Specialist

QuantumIT Solutions; Los Angeles (CA); On-site; USD 14,217 - 17,030; Full time

Benefits offered by this job

Accommodation provided

Job summary

QuantumIT Solutions is hiring a Technical Support Specialist in Los Angeles. The role involves providing technical assistance, troubleshooting issues, and maintaining records of support activities. Ideal candidates will have excellent communication skills and a passion for technology.

Responsibilities include offering support via phone, email, or chat, documenting activities, and collaborating with teams to enhance customer experience. A Bachelor's degree and 2 years of technical support experience are preferred.

Qualifications

• Minimum of 2 years experience in technical support or help desk role.
• Strong knowledge of hardware, software, and networks.
• Ability to communicate technical information effectively.

Responsibilities

• Provide timely technical support to customers via phone, email, or chat.
• Troubleshoot hardware and software issues.
• Document all support activities in the system accurately.
• Escalate complex issues to senior technicians.
• Maintain knowledge of current technology trends.

Skills

Excellent communication skills

Strong problem-solving abilities

Knowledge of computer systems

Customer-oriented mindset

Education

Bachelor's degree in Computer Science or related field

Job description

We are hiring a Technical Support Specialist to join our team in Los Angeles.

In this role you will be responsible for providing technical assistance to our customers, troubleshooting and resolving technical issues, and maintaining accurate records of all support activities. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for technology.

Responsibilities

• Provide timely and efficient technical support to customers via phone, email or chat.
• Troubleshoot hardware and software issues and resolve them in a timely manner.
• Document all support activities in the system accurately.
• Escalate complex issues to senior technicians or appropriate teams.
• Maintain knowledge of current technology trends and advancements in the industry.
• Collaborate with cross-functional teams to improve processes and enhance customer experience.
• Identify opportunities for improvement and provide feedback to the team lead.

Requirements

• Bachelor's degree in Computer Science or related field preferred.
• Minimum of 2 years experience in technical support or help desk role.
• Strong knowledge of computer systems, hardware, software and networks.
• Excellent problem-solving skills with attention to detail.
• Ability to communicate technical information effectively to non-technical users.
• Customer-oriented mindset with a strong focus on providing exceptional service.
• Ability to work independently as well as part of a team.

Salary: $1400 per month + accommodation provided. Preference given to candidates from Pakistan or Nepal. No English language proficiency required.