Technical Support Specialist

JobCenter; Washington; On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Accommodation for out-of-state cand id

Visa sponsorship and airfare

Job summary

JobCenter in Washington is seeking a Technical Support Specialist to join our team. The role requires clear communication with customers, hands-on hardware and software troubleshooting, and the ability to install and configure systems.

Candidates should have a Bachelor's degree in Computer Science or related field, at least two years in IT support, strong Windows OS knowledge (Windows 7/8/10) and proficiency with Microsoft Office.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Minimum of 2 years experience in technical support or IT helpdesk role.
• Strong knowledge of Windows Operating Systems 7, 8, 10 and Microsoft Office Suite.
• Experience with troubleshooting hardware components such as desktops, laptops, printers etc.
• Ability to communicate effectively with both technical and non-technical individuals.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.

Responsibilities

• Provide technical support via phone, email or in-person to customers and clients
• Troubleshoot software and hardware issues related to computer systems
• Install and configure computer systems and software
• Perform maintenance tasks such as disk cleanups, updates and virus scans
• Communicate effectively with customers to understand their technical issues and provide solutions
• Train customers on how to use new software or hardware systems
• Document all technical support activities for future reference
• Collaborate with other team members to resolve complex technical issues
• Stay updated on the latest technology trends and advancements in the field of computer support

Skills

Technical support

Customer communication

Hardware troubleshooting

Windows OS

Teamwork

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

We are hiring a Technical Support Specialist to join our team in Washington. This position is open to Indian nationals who are proficient in English and have experience in computer support.

Responsibilities

• Provide technical support via phone, email or in-person to customers and clients
• Troubleshoot software and hardware issues related to computer systems
• Install and configure computer systems and software
• Perform maintenance tasks such as disk cleanups, updates and virus scans
• Communicate effectively with customers to understand their technical issues and provide solutions
• Train customers on how to use new software or hardware systems
• Document all technical support activities for future reference
• Collaborate with other team members to resolve complex technical issues
• Stay updated on the latest technology trends and advancements in the field of computer support

Requirements

• Bachelors degree in Computer Science or related field
• Minimum of 2 years experience in technical support or IT helpdesk role
• Strong knowledge of Windows Operating Systems 7, 8, 10 and Microsoft Office Suite
• Experience with troubleshooting hardware components such as desktops, laptops, printers etc
• Ability to communicate effectively with both technical and non-technical individuals
• Excellent problem-solving skills and attention to detail
• Ability to work independently as well as in a team environment

Salary

• $1700 per month

Location

• Washington DC

Benefits

• This position comes with accommodation options for out-of-state candidates
• We also provide free visa sponsorship and airfare for selected candidates

Note

This position is also suitable for students who are currently pursuing a degree in Computer Science or a related field.