IT Support Specialist

PrimeGlobal; Washington; On-site; USD 11,171 - 13,380; Full time

Job summary

PrimeGlobal is seeking an IT Support Specialist to join our Washington, USA team. You will provide technical support to clients and employees, troubleshoot hardware, software, and networking, and assist with system installations and trainings.

The ideal candidate has a minimum of 2 years in IT support, strong problem-solving abilities, and excellent communication skills. This role requires independent and team collaboration in a customer-service oriented environment.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Minimum of 2 years of IT support experience.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Respond to and resolve technical issues reported by clients and employees.
• Troubleshoot hardware, software, and networking problems.
• Install, configure, and maintain computer systems and software.
• Provide training and support to users on new technologies.
• Maintain accurate records of issues and resolutions.
• Collaborate with IT team to ensure efficient operations.
• Stay up-to-date with technology trends and advancements.

Skills

IT Support

Customer Service

Networking

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Hardware Troubleshooting

Remote Desktop/SSH

Job description

City Washington USA

We are looking for a highly skilled and motivated IT Support Specialist to join our team in Washington USA As an IT Support Specialist you will provide technical support and assistance to our clients and employees The ideal candidate will have excellent problem-solving skills and be able to communicate effectively with non-technical individuals

Responsibilities

• Respond to and resolve technical issues reported by clients and employees
• Troubleshoot hardware software and network problems
• Install configure and maintain computer systems and software
• Provide training and support to users on new technologies
• Maintain accurate records of technical issues and resolutions
• Collaborate with other IT team members to ensure efficient operations
• Stay up-to-date with the latest technology trends and advancements

Requirements

• Bachelors degree in Computer Science or related field preferred
• Minimum of 2 years of experience in IT support or related field
• Strong knowledge of computer hardware software and networking systems
• Excellent problem-solving skills with the ability to think critically under pressure
• Effective communication skills both written and verbal
• Ability to work independently as well as part of a team
• Customer service-oriented mindset

Salary

The salary for this position is $1100 per month

Location

This position is located in Washington USA

Note

This job is open to all nationalities No English language proficiency is required Accommodation will not be provided