IT Support Technician

EliteHire; Las Vegas (NV); On-site; USD 13,280 - 17,967; Full time

Job summary

EliteHire in Las Vegas is seeking an IT Support Technician to provide technical assistance to clients in the area. You will troubleshoot issues, set up and maintain computer systems and networks, and respond promptly to service requests.

This contract role welcomes candidates of all nationalities, with a preference for Pakistani and Kenyan applicants, and offers a monthly salary of $1,400. The position involves remote or on-site support and requires strong English communication.

Qualifications

• Proven experience as IT Support Technician or similar role.
• Knowledge of computer systems, networks, hardware and software.
• Familiarity with remote desktop applications such as TeamViewer or AnyDesk.
• Excellent troubleshooting skills and problem-solving abilities.
• Strong communication skills to explain technical information to non-technical users.
• Fluency in English.

Responsibilities

• Provide technical support to clients remotely or on-site.
• Troubleshoot hardware and software issues and resolve them promptly.
• Install and configure computer systems, networks, printers, and peripherals.
• Set up user accounts, permissions and passwords.
• Perform regular maintenance to ensure smooth operation.
• Collaborate with team members to improve processes.
• Keep accurate records of customer interactions and feedback.
• Communicate technical information in simple terms to non-technical users.

Skills

Troubleshooting

Remote desktop tools

Customer communication

Team collaboration

English fluency

Tools

TeamViewer

AnyDesk

Job description

As an IT Support Technician your main responsibility will be to provide technical assistance and support to our clients in Las Vegas You will be responsible for troubleshooting issues and resolving them in a timely manner as well as setting up and maintaining computer systems and networks This position is open to candidates of all nationalities with a preference for Pakistani and Kenyan applicants

This is a contract position with a salary of 1400$ per month

Responsibilities

• Provide technical support to our clients remotely or on-site
• Troubleshoot hardware and software issues and resolve them in a timely manner
• Install and configure computer systems networks printers and other peripherals
• Set up user accounts permissions and passwords
• Perform regular maintenance on systems to ensure smooth operation
• Collaborate with team members to improve processes and procedures
• Keep accurate records of customer interactions transactions comments and complaints
• Communicate technical information in simple terms to non-technical users

Requirements

• Proven experience as an IT Support Technician or similar role
• Knowledge of computer systems networks hardware and software
• Familiarity with remote desktop applications such as TeamViewer or AnyDesk
• Excellent troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Strong communication skills with the ability to explain technical information clearly to non-technical users
• Ability to work independently as well as in a team environment
• Attention to detail and strong organizational skills
• Prior experience working in a customer service role is preferred but not required
• Fluency in English is required

This is an ideal role for someone looking for their first job or wishing to gain experience in the IT industry

We value diversity in our workplace and welcome candidates from all backgrounds

This is a contract position and does not require prior experience Training will be provided for the right candidate