Technical Support Specialist (Washington, USA)

SynerData; Washington; On-site; USD 13,202 - 15,813; Full time

Benefits offered by this job

Relocation accommodation

Job summary

SynerData is hiring a Technical Support Specialist in Washington, USA. The role involves providing technical support via phone, email, or in-person, troubleshooting hardware and software, and installing configurations.

The position offers relocation accommodation and a full-time schedule from 9am to 5pm, Monday through Friday. No prior experience is required, but basic knowledge of computer systems and software is preferred.

Qualifications

• Experience in technical support or IT helpdesk preferred.
• Strong knowledge of computer hardware, software, and operating systems.
• Excellent problem-solving and communication skills.
• Customer service oriented mindset.
• Ability to work independently or as part of a team.

Responsibilities

• Provide technical support via phone, email, or in-person to clients.
• Troubleshoot and resolve hardware and software problems.
• Install and configure new hardware and software.
• Educate clients on how to use their systems and software.
• Escalate complex issues to senior technicians as needed.
• Maintain accurate records of client interactions and solutions.

Skills

Hardware knowledge

Software knowledge

Operating systems

Problem solving

Customer service

Communication skills

Team collaboration

Independent work

Education

High school diploma

Bachelor's degree in IT or related field

Job description

We are hiring a Technical Support Specialist to join our team in Washington USA

Responsibilities

• Provide technical support via phone email or in-person to clients experiencing issues with their computer systems or software
• Troubleshoot and resolve hardware and software problems for clients
• Install and configure new hardware and software for clients
• Educate clients on how to effectively use their computer systems and software
• Escalate complex technical issues to senior technicians or IT professionals as needed
• Maintain accurate records of client interactions and solutions provided

Requirements

• High school diploma or equivalent
• bachelors degree in Information Technology or related field preferred
• Minimum of 1 year experience in technical support or IT helpdesk role preferred but not required
• Strong knowledge of computer hardware software and operating systems
• Excellent problem-solving skills with the ability to troubleshoot technical issues remotely or in-person
• Customer service-oriented mindset with good communication skills
• Ability to work independently and as part of a team

Salary

The salary for this position is $1300 per month

Accommodation

Accommodation will be provided for candidates who are relocating for this position

Working Hours

This is a full-time position with working hours from 9am to 5pm Monday through Friday

Part-Time Opportunities

We also have part-time opportunities available for students or individuals looking for flexible working hours

Experience Level

This position does not require prior experience and is open to candidates without experience However basic knowledge of computer systems and software is preferred

We welcome applicants from all backgrounds who are passionate about technology and providing excellent customer service

If you have the skills and qualifications for this role We look forward to hearing from you