Computer Support Representative (61966)

Walsworth; United States; On-site; USD 40,000 - 65,000; Full time

Job summary

Walsworth is seeking a Computer Support Representative to assist customers, sales reps and internal departments with daily support on files, design, and uploading questions. You will stay current on software, implement new processes, and train others on standard procedures.

You will help in downloading files, provide technical guidance, and ensure print readiness by testing files. Strong communication and graphic arts knowledge are essential.

Qualifications

• High school diploma or equivalent.
• Graphic arts background, creativity and design abilities preferred.
• Proficient with the Adobe Creative Suite.
• Excellent verbal and written communication skills and customer service acumen.

Responsibilities

• Assist customers, sales reps, and internal departments with file, design, or uploading questions.
• Keep up to date on the newest software and introduce new processes.
• Create, update, and train others on standard operating procedures.
• Assist internal departments in downloading files from transfer sites.
• Provide professional technical support and guidance.
• Test customer files for mechanical and technical issues to ensure print readiness.
• Document and organize communications between customers and internal teams.
• Monitor and respond to requests via phone, email, etc.
• Run daily customer service reports and support Prepress as needed.
• Perform other duties as assigned.

Skills

PC/Mac Skills

Adobe Creative Cloud

Graphic Arts & Printing

Learning new software

Strong communication

Education

High School Diploma

Graphic Arts background (preferred)

Tools

QuarkXPress

InDesign

Illustrator

Photoshop

Job description

Job Summary:

As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.

Essential Functions:

• Keep up to date on the newest software
• Be able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customers
• Create, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departments
• Assist internal departments in downloading files from internal and external transfer sites
• Provide professional, mechanical, and technical support/guidance for customers, sales, and internal departments
• Test customer files for mechanical and technical problems to ensure they are print ready
• Document, maintain, and organize customer and internal department communication/interaction
• Monitor and respond to customers, sales representatives, and internal departments via phone, email, etc
• Assist Prepress and back up the Leads as needed.
• Running Customer Service daily reports
• All other duties as assigned

Knowledge, Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Maintain professionalism when speaking internally and externally with team members and customers.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Knowledge of graphic arts and printing
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Strong PC or Mac Skills
• Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesign

Minimum Requirements:

• High school diploma or equivalent.
• Excellent organizational, project management and time management skills.
• Graphic Arts background, creativity, and design abilities preferred
• Proficient with the Adobe Creative Suite