Customer Service Representative

ABC Imaging; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

ABC Imaging is looking for a Customer Service Representative in Los Angeles. This role acts as the key link between clients and production, managing print jobs, specifications, and deadlines. The ideal candidate will have strong organizational skills, attention to detail, and experience in customer service within a print production environment. Proficiency in Microsoft Office and familiarity with graphics applications like Adobe Creative Suite is preferred. Join us to support our print production team and enhance our clients' experiences.

Qualifications

• Strong organizational skills and exceptional attention to detail.
• Experience in customer service, print production, prepress, or graphics environment preferred.
• Working knowledge of offset printing, digital printing, and production workflows.

Responsibilities

• Monitor and process incoming print jobs via email and front counter intake.
• Accurately code and log customer tickets according to guidelines.
• Serve as primary point of contact for client inquiries and specifications.
• Communicate job requirements clearly to production teams.
• Track jobs through completion and ensure proper job closure.

Skills

Strong organizational skills

Attention to detail

Customer service experience

Print production experience

Problem-solving skills

Verbal communication skills

Written communication skills

Multitasking ability

Microsoft Office proficiency

Tools

Adobe Creative Suite

Job description

Customer Service Representative (Print Production & Front Desk Coordinator)

About ABC Imaging

ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.

The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.

Key Responsibilities

• Monitor and process incoming print jobs via email, production bins, and front counter intake
• Accurately code and log customer tickets according to company guidelines and production workflows
• Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
• Communicate job requirements clearly to production teams, including operators and prepress staff
• Review incoming job details to ensure accuracy, completeness, and print readiness
• Follow up with clients regarding file issues, production questions, and scheduling updates
• Track jobs through completion and ensure proper job closure, delivery, and shipment logging
• Provide professional front desk and phone support to clients and internal teams
• Maintain a clean, organized, and efficient reception and production intake area
• Manage office and production supplies inventory
• Support production staff with administrative and workflow assistance as needed
• Perform additional duties as assigned by management

Qualifications

• Strong organizational skills and exceptional attention to detail
• Experience with Reprographics
• Experience in customer service, print production, prepress, or graphics environment preferred
• Working knowledge of offset printing, digital printing, and production workflows
• Familiarity with prepress processes and file preparation standards
• Strong problem-solving and solutions-oriented mindset
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced, deadline-driven production environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with graphics applications (Adobe Creative Suite preferred) is a plus