Customer Service Representative

ABC Imaging; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A printing and visual communications company in New York is seeking a detail-oriented Customer Service Representative to manage print production tasks. This role involves being the key link between clients and production teams, ensuring accurate job intake and completion. Candidates should have strong organizational skills, experience in customer service or a related field, and proficiency in Microsoft Office. Familiarity with Adobe applications is a plus. The position is ideal for someone who thrives in fast-paced environments.

Qualifications

• Strong organizational skills and exceptional attention to detail.
• Experience in customer service, print production, prepress, or graphics environment preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and process incoming print jobs via email and counter intake.
• Communicate job requirements clearly to production teams.
• Provide professional front desk and phone support.

Skills

Organizational skills

Attention to detail

Customer service experience

Print production knowledge

Problem-solving mindset

Microsoft Office proficiency

Multitasking ability

Tools

Adobe Creative Suite

Job description

Customer Service Representative (Print Production & Front Desk Coordinator)

About ABC Imaging

ABC Imaging is a global printing and visual communications company, providing one‑stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end‑to‑end print production, graphics, and media services on a global scale.

Job Overview

We are seeking a detail‑oriented and customer‑focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion. The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.

Key Responsibilities

• Monitor and process incoming print jobs via email, production bins, and front counter intake
• Accurately code and log customer tickets according to company guidelines and production workflows
• Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
• Communicate job requirements clearly to production teams, including operators and prepress staff
• Review incoming job details to ensure accuracy, completeness, and print readiness
• Follow up with clients regarding file issues, production questions, and scheduling updates
• Track jobs through completion and ensure proper job closure, delivery, and shipment logging
• Provide professional front desk and phone support to clients and internal teams
• Maintain a clean, organized, and efficient reception and production intake area
• Manage office and production supplies inventory
• Support production staff with administrative and workflow assistance as needed
• Perform additional duties as assigned by management

Qualifications

• Strong organizational skills and exceptional attention to detail
• Experience in customer service, print production, prepress, or graphics environment preferred
• Working knowledge of offset printing, digital printing, and production workflows
• Familiarity with prepress processes and file preparation standards
• Strong problem‑solving and solutions‑oriented mindset
• Excellent verbal and written communication skills
• Ability to multitask in a fast‑paced, deadline‑driven production environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with graphics applications (Adobe Creative Suite preferred) is a plus