Computer Support Representative

Paycom - ATS; Marceline (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Paycom - ATS in Marceline, MO is seeking a Computer Support Representative to assist customers, sales, and internal departments with daily file, design, and uploading inquiries.

Must have a graphic arts background and strong proficiency in Adobe Creative Suite and both Mac/PC platforms. Responsibilities include training others on procedures, prepress support, and generating daily service reports.

Qualifications

• High school diploma or equivalent.
• Excellent organizational, project management and time management skills.
• Graphic arts background, creativity, and design abilities preferred.
• Proficient with the Adobe Creative Suite.

Responsibilities

• Assist customers, sales representatives, and internal departments with daily support on files, design, or uploading questions.
• Create, update, implement and train others on standard operating procedures for customers and staff.
• Test customer files for mechanical/technical problems to ensure print readiness.
• Monitor and respond to inquiries via phone, email, etc.
• Provide professional guidance for customers and internal teams; support Prepress and Leads as needed.
• Run daily customer service reports and keep communication organized.

Skills

Graphic arts

Adobe Creative Suite

Communication

Teamwork

Time management

Mac/PC proficiency

Education

High school diploma or equivalent

Tools

QuarkXPress

InDesign

Illustrator

Photoshop

Job description

Job Summary:As a Computer Support Representative, you will be responsible for assisting all customers, sales representatives and internal departments with daily support on any file, design, or uploading questions.Essential Functions:Keep up to date on the newest softwareBe able to introduce new processes, create efficiencies and bring innovative ways to provide value added services to our customersCreate, update, implement and train others on standard operating procedures and processes for customers, sales representatives, and internal departmentsAssist internal departments in downloading files from internal and external transfer sitesProvide professional, mechanical, and technical support/guidance for customers, sales, and internal departmentsTest customer files for mechanical and technical problems to ensure they are print readyDocument, maintain, and organize customer and internal department communication/interactionMonitor and respond to customers, sales representatives, and internal departments via phone, email, etcAssist Prepress and back up the Leads as needed.Running Customer Service daily reportsAll other duties as assignedKnowledge, Skills and AbilitiesAbility to handle multiple tasks and projects.Ability to remain organized and self-directed in a fast-paced environment.Ability to work in a team environment.Maintain professionalism when speaking internally and externally with team members and customers.Ability to interface with a variety of individuals or groups on a frequent basis.Ability to work with limited direction and supervision, while demonstrating good judgment and strict confidence.Ability to learn computer applications as necessary for the position.Knowledge of graphic arts and printingMust successfully complete any training or certification courses required to support or strengthen position.Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.Excellent verbal and written communication skills including strong customer service skills.Must communicate appropriate information accurately and clearly as needed.Strong PC or Mac SkillsDemonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress, InDesign, Illustrator and Photoshop, Digital Publications, IOS and Android apps, E-Pubs, variable data applications, InDesignMinimum Requirements:High school diploma or equivalent.Excellent organizational, project management and time management skills.Graphic Arts background, creativity, and design abilities preferredProficient with the Adobe Creative Suite