Customer Service Representative

Spectrum Staffing, Inc.; Joelton (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Spectrum Staffing, Inc. is seeking an attentive Administrative Support professional to assist the sales team and coordinate orders from customers to manufacturing.

You will handle quotes, proofs, and communications, keeping orders on track, and work closely with prepress and manufacturing to ensure accurate specifications.

Qualifications

• Basic understanding of Flexographic printing process, tooling, materials, and applications.
• Detail oriented, organized, with good communication.
• Dependable with regular attendance and on-time shift start.
• Proficient with Microsoft OS and Google Workspace.

Responsibilities

• Process incoming orders, quotes, MAPS, and proofs via fax, email, and phone.
• Maintain awareness of customer orders throughout the process flow.
• Process electronic art and proofs for prepress.
• Possess knowledge of various product applications.
• Assist customers with technical requests.
• Collaborate with sales, customers, and prospects on business opportunities.
• Handle assigned accounts and maintain organized files and notes.
• Coordinate with manufacturing team processing orders.
• Coordinate with prepress team in processing files, preflight, and proofs.
• Utilize Radius systems to process MPI work.
• Adhere to company policies, procedures, and safety rules.

Skills

Flexographic basics

Detail orientation

Multitasking

Professional conduct

Organizational & communication

Punctuality

MS Windows & Google tools

Job description

To provide administrative support of sales in dealing with customers and requirements necessary to manufacture products to specification. Work closely with sales, management, manufacturing, prepress, along with prospects & customers toensureproper handling of our accounts.

RESPONSIBILITIES

• Process incoming orders, quotes, MAPS, and proofs, via fax, email, and phone
• Maintain awareness of customer orders throughout the process flow
• Process electronic art & proofs for prepress
• Possess knowledge of various types of product applications
• Assist customers with technical requests
• Work with sales, customers, and prospects on business opportunities.
• Handle assigned accounts andmaintainorganized files and notes
• Work closely with the manufacturing team processing orders.
• Work closely with the prepress team in processing electronic files, preflight, and proofs.
• Utilize the Radius operating systems to process MPI work
• Adhere toourcompany policies and procedures along with Safety procedures.

QUALIFICATIONS

• Basic understanding of Flexographic printing process, tooling, materials, and applications
• Detail Oriented
• Multi-task oriented
• High professionalstandardsand conduct
• Display good organizational & communicative skills
• Be dependable, on time for shift start, and regular attendance
• Working knowledge of Microsoft operating system and Google platform