Computer Support Engineer

State-of-Missour; Jefferson City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

The Office of State Courts Administrator in Jefferson City, MO is seeking a Computer Support Engineer to perform enterprise-level IT administration and support for the Missouri courts, including hardware, software, and network tasks. You will troubleshoot issues, assist users, and maintain IT services across the organization.

Ideal candidates hold an Associate's degree in a related field with two years of IT experience, strong problem-solving and communication skills, and the ability to work

Qualifications

• Associate degree in computer science, information systems, or closely related areas with at least 15 semester hours.
• Two years of experience in computer information technology systems or related roles.
• Experience configuring hardware/software in server and/or microcomputer environments.

Responsibilities

• Support personnel using state and county software/hardware, desktops, laptops and printers.
• Work with routers, switches and video conferencing equipment to support court network infrastructure.
• Diagnose issues on the phone and onsite with good interpersonal skills.
• Analyze user needs and design, test, deploy, and maintain software installations.

Skills

Desktop support

Networking

Troubleshooting

Communication skills

Education

Associate degree in CS/related (15 credits)

Tools

Windows OS

Office software

Video conferencing equipment

Printers

Job description

Location: Office of State Courts Administrator, Jefferson City, MO

The salary reflected represents the base pay for this position and does not include any differential for time-of-service pay for state tenure.

Why you'll love this position:

A position with the Office of State Courts Administrator provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a Computer Support Engineer position to perform a variety of computer systems administration and support tasks at an enterprise level, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

• Supports personnel using state and county provided software and hardware, network and local desktops, laptops and printers as well as all peripherals
• Works with routers, switches and video conferencing equipment in the court environment in support of the courts network infrastructure
• Possess good interpersonal and customer service skills, and knowledge of troubleshooting and diagnosing technical issues on the phone as well as onsite
• Analyzes the needs of users, design, develop, test, deploy and maintain software installations in an organization’s computing environment

Minimum qualifications:

Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and two years of experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment.

Additional experience above the minimum stated may be substituted on a year for year basis for the required education.

Preferred qualifications:

• Significant knowledge and experience with the following operating systems and software: Windows XP, Windows 7, Microsoft Office 2010, Apple mobile devices, and a working knowledge of Lotus Notes
• Working knowledge of the principles of computer programming and systems analysis, design, testing and documentation
• Working knowledge of computer security systems and procedures
• Working knowledge of computer networking and telecommunications

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck.