Computer Repair Technician

nerdstogo-careers; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great culture

PTO & Healthcare Benefits (for full‑t​

Access to fully branded Nerd Van

Opportunity to be part of a growing品牌

Job summary

NerdsToGo Plano is seeking an IT Support Technician to complete desktop configurations, installations, and upgrades for PC hardware and software. You will perform technology audits, provide Mac and Windows OS support, and offer proactive remote monitoring for business systems.

You must have a solid field service background, strong customer service skills, and good communication abilities to contribute to our growing team. A valid driver's license and background check are required.

Qualifications

• 2–5 years of experience with Windows PCs and networking in both residential and business environments.
• Strong PC hardware and software/OS troubleshooting knowledge.
• Familiarity with network troubleshooting and configurations (Network+, MCSE, etc.).
• Proficiency with peer-to-peer and client/server networks.
• Valid driver’s license and a clean driving record.
• Willing to undergo mandatory background check.

Responsibilities

• Configure, install, and upgrade desktop hardware and software.
• Provide remote monitoring and proactive support for business systems.
• Perform technology audits and resolve hardware/software issues.
• Support both Residential and Business customers with on-site or remote guidance.
• Install and maintain network equipment (wired/wireless, LAN/WAN).
• Assist with data protection, virus protection, and security enhancements.
• Troubleshoot PC hardware and software faults and perform repairs.
• Deliver one-on-one training and customer-focused service.

Skills

Field service experience

Customer service

PC hardware/software troubleshooting

Strong communication

Networking basics

Tools

Windows OS

Mac OS

Networking equipment

Remote monitoring tools

Job description

Benefits:

• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Flexible schedule
• Health insurance
• Paid time off
• Profit sharing
• Wellness resources

Company Overview

NerdsToGo Plano, backed by the legacy of ATI (www.atiserve.com), is a cool, fast-growing operation that provides computer solutions to local businesses and residential consumers. We service every type of technology from computers to networks, internet connections, cybersecurity, and much more!

Job Summary

You will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. You must have a strong field service background and customer service skills. You must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Computer solutions and basic networking
• Customer service and technical marketing
• Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting
• Professional, high-energy, customer-oriented work ethic
• Valid driver’s license and a clean driving record
• Must be willing to submit to mandatory background check

Benefits/Perks

• Great culture
• PTO & Healthcare Benefits (for full-time)
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!