Senior Computer and Network Technician

nerdstogo-careers; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

NerdsToGo is seeking a Level 2/3 technician to join our team. This role focuses on advanced on-site technical support, managed services tasks, and leading complex projects for residential and small business customers.

The technician will manage hybrid environments across Microsoft 365, AD, and cloud platforms. The candidate should have 3+ years of technical support, strong networking and Windows/Mac experience, and excellent communication skills.

Qualifications

• Associate's or Bachelor's degree in a technology-related field or equivalent experience.
• Minimum 3 years of experience providing technical support, preferably in a managed services environment.
• A+ certification skill set or equivalent.
• Proficiency with routers, firewalls, TCP/IP, WAPs and other networking devices.
• Experience with Windows OS, Windows Server, and Mac/iOS products; strong Office suite knowledge.

Responsibilities

• Provide account management for business customers.
• Consult with customers in-store, over the phone, and on-site to provide advanced solutions.
• Troubleshoot, repair, and maintain PC hardware and software.
• Perform data recovery and network installation tasks.
• Manage Microsoft 365, Active Directory, and Azure AD environments.
• Coordinate with cloud providers (Azure, AWS, GCP) to support solutions.
• Plan and execute productivity suite migrations with minimal downtime.
• Design and implement LAN/WAN and wireless networks.
• Conduct security and risk assessments and implement solutions.
• Use PSA and RMM tools to monitor and resolve issues.
• Mentor Level 1 technicians as needed.

Skills

PC troubleshooting

Customer service

Communication

Driver's license

Time management

Education

Associate's or Bachelor's degree in tech field

Tools

Active Directory

Azure AD

Microsoft 365

Networking devices (routers, firewalls, TCP/IP)

PSA/RMM tools

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Job Summary

We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities

• Provide account management for business customers
• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance
• Execute data recovery, loss prevention, and advanced network installation tasksAdminister Microsoft 365 environments, including user management, security settings, and application configuration
• Manage and maintain Active Directory and Azure AD environments
• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
• Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
• Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
• Collaborate with Level 1 technicans, providing mentoring, guidance, and support when needed

Qualifications

• Associate's or Bachelor's degree in a technology-related field, or equivalent experience
• Minimum of 3 years of experience providing technical support, preferably in a managed services environment
• Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
• Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
• Strong communication and customer service skills
• Valid driver's license and clean driving record

Preferred

• Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
• Scripting Experience
• Experience in a managed services environment

Benefits/Perks

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field