Computer Operator - Temporary

TekSynap; Richmond (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as an IT Field Technician, where you will play a crucial role in deploying hardware across numerous locations. This position offers the chance to work in a fast-paced, project-driven environment, providing essential support to ensure smooth operations. With opportunities for career growth and a competitive benefits package, this role is ideal for motivated individuals looking to make an impact in enterprise IT support. If you're ready to take on exciting challenges and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Disability Plans

Vacation Time

Holidays

Qualifications

• 1 year of relevant experience in IT support.
• Active Secret clearance with IT-II sensitivity required.

Responsibilities

• Install and configure workstations at 1,650 desk locations.
• Manage and prioritize IT tickets in the ITSM tool.

Skills

Hardware Deployment

Technical Operations

Ticket Management

Troubleshooting

Communication

Education

Relevant Experience

IAT II or III Certification

Tools

ServiceNow

Job description

Responsibilities & Qualifications

KEY RESPONSIBILITIES

• Hardware Deployment (Project-Specific Duties):
• Install and configure workstation setups at approximately 1,650 desk locations.
• Equipment includes: two monitors, docking station, laptop, keyboard, and mouse.
• Ensure all equipment is properly connected, cable-managed, and functioning according to specifications.
• Follow a standardized checklist and project SOP for quality control.
• Coordinate with site leads and users for scheduling and placement.
• Log deployments and update inventory records in coordination with asset management personnel.
• Participate in project kickoffs, site surveys, post-installation reviews, and sustainment handoffs.
• General IT Field Technician Duties:
• Assist in performing technical operations and testing of fully integrated computer-based systems under supervision.
• Manage and prioritize assigned tickets in the ITSM tool (e.g., ServiceNow) and provide timely resolutions.
• Seamlessly shift between routine service support and special project workstreams.
• Follow technical guidance, SOPs, and directives from contract/government leadership.
• Operate various system components, including laptops, desktops, docking stations, printers, and peripherals.
• Perform minor troubleshooting and diagnostics for hardware/software issues.
• Maintain effective communication with peers, customers, and leadership in a team-focused environment.
• Operate and transport equipment locally using a personal vehicle, company van, or motorized cart, as needed.

REQUIRED QUALIFICATIONS

• One (1) year of relevant experience
• Active Secret clearance with IT-II sensitivity
• One of the following active IAT II or III certifications:
• Security+ CE
• CASP+ CE
• CCNA Security
• CySA+
• GICSP
• GSEC
• SSCP
• CCNP Security
• CISA
• CISSP (or Associate)
• GCED
• GCIH
• DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1
• Must have the following: valid state driver's license, personal vehicle and proof of insurance

Overview

TekSynap is seeking a motivated and detail-oriented IT Field Technician to support a high-impact, time-sensitive project involving the setup of new hardware equipment at approximately 1,650 desk locations across DLA-supported sites. This role is part of a temporary surge effort aligned to the ESD III contract. The ideal candidate thrives in fast-paced environments and is capable of transitioning between project-based deployments and daily operational support.

This role is an excellent opportunity for professionals interested in gaining experience in a structured enterprise IT support environment with potential for long-term employment

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:Richmond
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: at least 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret Clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please [e-mail] assistance.