Customer Service Computer Operator I

Dayforce US, Inc.; Minnesota; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Production Support Specialist to ensure high-quality operational services. This role involves monitoring production servers, resolving data transmission issues, and providing support for payroll processing. The ideal candidate will thrive in a dynamic environment and possess strong analytical and problem-solving skills. Join a diverse team committed to personal and professional growth, where your contributions will make a significant impact on the company's success and community initiatives. Embrace an opportunity that values your unique talents and fosters a fulfilling work-life balance.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Volunteer days

Competitive pay and benefits

Opportunities for personal growth

Qualifications

• Strong analytical and problem-solving skills in a fast-paced environment.
• Ability to interpret legal documents and resolve routine issues independently.

Responsibilities

• Monitor production servers and provide support for applications and systems.
• Document support processes and resolve payroll processing issues promptly.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Customer Service Skills

Strong Interpretation Skills

Organizational Skills

Education

Related Computer Studies

Tools

IBM Sterling Suite

SQL

Java

Windows OS

Microsoft Office

Outlook

Excel

CNET

APPWORX

Tidal

Job description

Posted Tuesday, April 15, 2025 at 4:00 PM | Expires Tuesday, June 17, 2025 at 3:59 PM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Philippines.

About the opportunity

• Support the operation of Dayforce U.S. production environments that are handling Tax and Trust processing to ensure the delivery of high-quality operational services.
• Ensure the timely resolution of problems relating to or affecting Client/User processing as well as identify sources of data transmission issues throughout the enterprise.
• Achieve operational efficiencies through streamlining processes and participating in all operational special projects.
• Work closely and communicate effectively with our technology and business units at all levels.
• Respond to Customer Service inquiries regarding Payroll production and reports. This position reports to the Production Support Manager.

What you’ll get to do

• Monitor the production servers remotely and provide production support for the applications and systems, ensuring minimal downtime and quick resolution of issues.
• Monitor the production time sensitive scheduled jobs through a scheduling application and ensure end to end process completion including data transmissions.
• Escalate any issues/errors to Production Analysts that pertain to these jobs.
• Receive/respond to Salesforce CRM cases/SDE incidents from internal partners accurately and efficiently.
• Coordinate and track all problem identification, status reporting, resolution and follow-up of Payroll Production, all financial & non-financial data transmissions at regular intervals throughout the day.
• Document support processes, incident resolutions and system configurations for future reference.
• Correlate critical alerts on monitoring dashboards with actual data transmission and batch processing incidents and system outages.
• Promptly resolve all data transmission and payroll processing issues and clear exception logs in accordance with established service levels.
• Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards.
• Work on multiple platforms including Salesforce CRM cases, scheduling application, Outlook, and various dashboards.
• Generate a sense of urgency to complete work on time and understand that failure to meet SLAs can lead to significant financial penalties and substantial negative brand impact.

Skills and experience we value

• Strong interpretation skills (ability to assess and comprehend legal verbiage from court orders).
• Excellent analytical and problem-solving skills within a high volume, fast paced environment.
• Ability to function well in a constantly changing environment.
• Related computer studies.
• Experience working with the following technologies: IBM Sterling Suite, SQL, Java, WindowsOS, DOS, Tidal, Microsoft Office, Outlook, EXCEL, CNET, APPWORX.
• Strong communication, Customer Service and organizing skills as well as possessing the analytical ability to independently resolve routine problems.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.