Computer Operations Technician

Virginia Community Colleges

Virginia (MN)

On-site

USD 40,000 - 46,000

Full time

20 hours ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Mountain Gateway Community College (MGCC) is seeking a capable Technical Services Support Specialist to deliver Tier 1 and Tier 2 assistance to faculty, staff, students, and other users. The role involves troubleshooting, installation, and maintenance of computer hardware and networking equipment, with emphasis on reliable service and timely problem resolution.

The successful candidate will maintain equipment inventories and support MGCC's computer replacement schedule, ensuring accurate records

Qualifications

Analytical and problem-solving abilities are essential.
Excellent interpersonal and customer service skills.
Effective written and verbal communication abilities.
Service-oriented approach to supporting faculty, staff, students, and users.
Ability to troubleshoot technical problems systematically and efficiently.
Strong attention to detail and accurate record keeping.
Ability to learn new technologies and adapt to changing environments.
Ability to work with users of varying technical expertise.
Ability to manage multiple priorities while maintaining responsiveness.

Responsibilities

Provide Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community.
Maintain accurate equipment inventory records and support the organization’s computer replacement schedule.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Customer service

Written communication

Verbal communication

Documentation and record keeping

Technical troubleshooting

Learning new technologies

Multitasking

Education

Associate Degree or equivalent education and experience

Associate Degree in Computer Science or related field

Job description

Please see Special Instructions for more details.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Working Title

Working Title Computer Operations Technician

Role Title

Role Title Computer Operations Techn I

Role Code

Role Code 39011-SW

FLSA

FLSA Nonexempt

Pay Band

Pay Band 03

Position Number

Position Number 28700064

Agency

Agency Mountain Gateway Community College

Division

Division Mountain Gateway Community College (Div)

Work Location

Work Location Alleghany - 005

Hiring Range

Hiring Range $40,000 to $45,800

Emergency/Essential Personnel

Emergency/Essential Personnel No

EEO Category

Full Time or Part Time

Full Time or Part Time Full Time

Does this position have telework options?

Telework options are subject to change based on business needs

Work Schedule

TBD

Sensitive Position

Sensitive Position No

Job Description

Mountain Gateway Community College ( MGCC ) is a two-year public institution of higher education and one of 23 community colleges in Virginia. The college is supported by the Commonwealth of Virginia; the counties of Alleghany, Bath, Botetourt (northern portion) and Rockbridge; the cities of Buena Vista, Covington, and Lexington; and the town of Clifton Forge. MGCC provides opportunities for the extension of knowledge, skills and personal enrichment in an environment that maintains high academic standards and respect for each individual. The college strives to keep programs and services financially and geographically accessible for all students. Credit and non-credit courses are offered to meet life-long learning needs. On-site and distance learning options incorporate up-to-date technologies.
The Technical Services Support Specialist provides Tier 1 and Tier 2 technical support to the Technical Services Department and the broader user community. This position assists with troubleshooting, installation, maintenance, and support of computer hardware, networking equipment, and related technology systems. The position is responsible for maintaining accurate equipment inventory records and supporting the organization’s computer replacement schedule. The successful candidate will provide responsive, professional, and customer-focused technical assistance to faculty, staff, students, and other users.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Knowledge, Skills, and Abilities

Strong analytical and problem-solving abilities.

Excellent interpersonal and customer service skills.

Effective written and verbal communication skills.

A service-oriented approach to supporting faculty, staff, students, and other users.

The ability to troubleshoot technical problems systematically and efficiently.

Strong attention to detail and accurate record keeping skills.

The ability to learn new technologies and adapt to changing technical environments.

The ability to work effectively with users who have varying levels of technical expertise.

The ability to manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Associate Degree or equivalent education and experience; 1 to 2 years related technical experience; display professional deportment at all times

Additional Considerations

Preferred Qualifications: Associate Degree in Computer Science or related field.

Operation of a State Vehicle

Operation of a State Vehicle No

Supervises Employees

Supervises Employees Yes

Required Travel

TBD

Posting Number

Posting Number CLS_4783P

Recruitment Type

Recruitment Type General Public - G

Number of Vacancies

Number of Vacancies 1

Job Open Date

Job Open Date 10/01/2026

Job Close Date

Job Close Date 10/11/2026

Agency Website

Agency Website www.mgcc.edu/jobs

Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

Required Documents