Computer Hardware Technician

TEKWISSEN LLC; Warwick (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services company is seeking a Computer Hardware Technician for an onsite position. The role requires 1-3 years of computer support experience, proficiency in basic hardware and software troubleshooting, and strong organizational skills. Responsibilities include setting up hardware, providing software and networking support, and ensuring adherence to Service Level Agreements. Candidates should be comfortable using technology for communication and management tasks while providing high levels of customer service.

Qualifications

• 1-3 years of computer support experience is required.
• Ability to communicate effectively via Teams and Outlook.
• Familiarity with basic technology tools for the role.

Responsibilities

• Set up computer hardware and perform basic troubleshooting.
• Provide support for software, hardware and networking.
• Install, maintain PCs, networks, servers and peripherals.
• Ensure client specific Service Level Agreements are met.

Skills

Computer support experience

Basic hardware and software skills

Organizational skills

Good work ethic

Job description

Job Description

Computer Hardware Technician

Location

Jackson, MS

Duration

12 Months

Job Type

Temporary Assignment

Work Type

Onsite

Job Description

• 1-3 year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills.
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re‑imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Job Responsibilities

• Computer hardware set up, basic hardware and software troubleshooting stills.
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Qualifications

Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face. Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.