Computer Hardware Technician

TEKWISSEN LLC; Groton (CT); On-site; USD 22,730 - 32,373; Full time

Job summary

TEKWISSEN LLC in Groton, CT is seeking a Computer Hardware Technician for a temporary assignment lasting 12 months. The role requires 1-3 years of computer support experience, with responsibilities centered around installing, diagnosing, and servicing computer hardware and software.

This is an onsite position with a 2nd shift schedule, offering compensation of $20 per hour. Candidates should possess good organizational skills and be able to ensure customer satisfaction while supporting a variety of networking products.

Qualifications

• 1-3 years of experience in computer support.
• Ability to install, diagnose, maintain, and service computers.
• Experience with desktop and laptop hardware.

Responsibilities

• Set up computer hardware and troubleshoot basic issues.
• Provide software, hardware, and networking support.
• Support legacy products and maintain PCs, networks, and servers.

Skills

Computer support experience

Basic hardware and software skills

Good organizational skills

Troubleshooting skills

Customer service skills

Job description

Position: Computer Hardware Technician

Location: Groton/New London, CT, 06340

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Shift: 2nd Shift (3:00 pm - 11 pm)

Job Description:

• 1-3 year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Job Responsibilities:

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Compensation: $20-$20