Computer Hardware Technician

TEKWISSEN LLC; Jackson (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

TEKWISSEN LLC is seeking a Computer Hardware Technician in Jackson, MS for a 12-month temporary assignment. The role involves setting up and maintaining computer hardware and software, providing support for desktops, laptops, and servers, and ensuring high customer satisfaction through service delivery.

Candidates should possess 1-3 years of experience in computer support, strong troubleshooting skills, and a reliable work ethic. This position is hands-on and requires interaction with clients, making communication skills essential.

Qualifications

• 1-3 years of computer support experience.
• Ability to perform hardware and software troubleshooting.
• Experience with desktop & laptop computers, printers, and standard software.

Responsibilities

• Set up computer hardware and provide technical support.
• Maintain and support software, hardware, and networking.
• Perform disk replacements and installations.

Skills

Computer hardware support skills

Basic software troubleshooting

Good work ethic

Organizational skills

Job description

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The following job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.

Job Description

Position: Computer Hardware Technician

Location: Jackson, MS

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Qualifications

• 1-3 year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills.
• As a Field Engineer 3, perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• Will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• Apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re‑imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Job Responsibilities

• Computer hardware set up, basic hardware and software troubleshooting stills.
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Maintains and supports legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow‑up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Additional Information

Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face‑to‑face role. New agents need to get used to using their feet and their mouth because they're going to be walking around talking to folks face to face. They will need to be able to manage an iPad, manage a checkout system, and manage a root‑based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for the first week.

Job Location

Jackson, MS