Computer Field Tech Position-Tupelo MS

BC Tech Pro; Tupelo (MS); On-site; USD 16,000 - 40,000; Full time

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptops and desktops. Onboarding includes free Dell and Lenovo certifications. The role is a 1099 contract with pay per ticket, typically 2–5 calls per day, and weekly pay on Fridays.

You must have reliable transportation and access to a computer and internet to log into your portal. Responsibilities include performing warranty part replacements for Dell and Lenovo, logging into the tech portal

Qualifications

• Experience with laptop and desktop hardware repairs.
• Ability to perform hardware replacements and installations.
• Onboarding includes Dell and Lenovo certifications provided at no cost.

Responsibilities

• Perform hardware repairs and installations on laptop and desktop units.
• Complete hardware part replacements for Dell and Lenovo warranty services.
• Log into portal daily and map out calls; coordinate with customers for onsite visits.
• Coordinate parts pickup/shipping as needed; follow ticket-based workflow.

Skills

Laptop hardware

Desktop hardware

Hardware repair

Tools

Dell warranty process

Lenovo warranty process

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.