Computer Field Tech Position- Laurel MD

BC Tech Pro; Laurel (MD); On-site; USD 32,000 - 52,000; Part time

Job summary

BC Tech Pro is seeking a Computer Field Technician to perform hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware and be comfortable working on-site at customer locations in Laurel, MD.

Onboarding includes certification in Dell and Lenovo, with all certifications provided at no cost. This is a 1099 contract role with pay by ticket and a typical cadence of 2–5 calls per day, Monday through Friday.

Qualifications

• Experience performing hardware repairs and installations on laptops and desktops.
• Must have prior laptop and desktop hardware experience.
• Dell and Lenovo certifications to be completed on onboarding; certifications provided free.

Responsibilities

• Repair and install hardware components for Dell and Lenovo devices.
• Log tickets and map out calls; typically 2–5 calls per day.
• Coordinate onsite service windows with customers.
• Handle parts logistics and shipping labels for returns.

Skills

Laptop hardware experience

Desktop hardware experience

Hardware repairs

Job description

Job Description

This is aComputer Field Technician Positiondoing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware.

As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.

Job Details

• This is a1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35per ticket.


• You will be completing hardware part replacements for Dell and Lenovo warranty services.


• Pay period -every Friday after the first week of completing tickets.


• You must have a reliable form of transportation to run these calls.


• You must have access to a computer and the internet to log onto your portal.


• Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.


• You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.


• Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.