Computer Associate Operations

New York City Fire Department; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

FDNY is seeking a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology to maintain and support critical systems such as FireCAD and EMSCAD. You will work across BTDS with FDNY personnel, performing operational tasks, issue detection, and escalation as needed.

The role emphasizes hands-on desktop and end-user support, logging activities, and developing data-tracking templates to improve processes.

Qualifications

• Certification in computer operations and 2 years of related experience in large-scale networks or mainframes.
• Bachelor’s degree with 3 years of relevant experience or equivalent education/experience.
• High school diploma with 4 years of relevant experience or an approved education/experience mix.

Responsibilities

• Interface with FDNY personnel at all levels and collaborate with BTDS teams.
• Initiate and perform scheduled tasks to maintain FireCAD/EMSCAD and critical systems.
• Monitor primary and backup hardware, software, printers, and apps; resolve issues.
• Escalate unresolved issues per established procedures.
• Maintain logs and documentation of support activities, incidents, and resolutions.
• Develop and manage templates and logs for data tracking and process improvement.
• Serve as the IT call contact for user requests and system updates.
• Provide hands-on support for desktop apps and end-user hardware.

Skills

MS operating systems

OpenVMS

Office tools proficiency

Education

Technical certificate in computer operations (~675 hours)

Baccalaureate degree

High school diploma with 4 years experience

Education/experience combination (min 2 years)

Tools

Microsoft Office

Word

Excel

Visio

PowerPoint

Project

Job description

Note: This position is open only to City of New York employees serving in the permanent civil service title of COMPUTER ASSOCIATE (OPERATIONS).

The Fire Department, City of New York (FDNY), seeks a full-time Computer Associate (Operations) in the Bureau of Enterprise Technology. The successful candidate will:

• Interface with FDNY personnel at all levels and collaborate with technical teams across BTDS.
• Initiate and perform scheduled operational tasks to maintain continuous service of FireCAD, EMSCAD, and other mission-critical systems.
• Monitor all primary and backup hardware, software, peripherals, and applications; promptly identify and resolve issues.
• Escalate unresolved technical issues following established escalation procedures.
• Maintain detailed logs and documentation of all support activities, incidents, and resolutions.
• Develop and manage operational templates and logs for data tracking and process improvement.
• Act as the point of contact for incoming IT-related calls, including user requests, issue reports, and system updates.
• Provide hands‑on support for desktop applications, local/networked printers, and end‑user hardware.

MINIMUM QUALIFICATIONS

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
2. A baccalaureate degree from an accredited college or university and three years of satisfactory full‑time experience as described in "1" above; or
3. A four‑year high school diploma or its educational equivalent and four years of satisfactory full‑time experience as described in "1" above;
4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full‑time experience as described in "1" above.

PREFERRED SKILLS

• In-depth knowledge of MS operating systems (PC & Servers).
• Ability to navigate or learn legacy command line based Operating systems such as Open VMS
• Proficient using Office tools which include Word, Excel, Visio, PowerPoint, and Project.
• Knowledgeable of basic network switching and routing concepts.
• (Ability to troubleshoot from windows platform using tracert, ping, ipconfig, nslookup to identify and establish if an endpoint is connected on a network - Certifications considered a plus: COMPTIA A+, Network+.