Assistant Supervisor IT Help Desk

City of New York; New York (NY); On-site; USD 99,000 - 120,000; Full time

Job summary

City of New York seeks an Assistant Supervisor for the IT Operations Department to support the City’s network, servers, and endpoints. You will manage helpdesk projects, install and maintain hardware, VoIP, and network gear, and ensure security across devices and software.

You will monitor performance, apply patches, configure accounts, and support Office 365. Residency is not required; current city employment and CERT IT ADMIN title is required per the official posting.

Qualifications

• Minimum Qualifications include a baccalaureate degree and 2 years of IT experience in LAN/WAN planning, design, configuration, installation, troubleshooting, and security management; or a four-year high school diploma and 6 years of IT experience.
• Equivalency options allow 30 undergraduate credits to substitute for 6 months of experience; a master's could substitute for one year of experience.
• Incumbents may need to obtain additional professional certifications as required by the agency.

Responsibilities

• Assist with managing helpdesk support and ongoing IT projects.
• Provide hardware and software support to on-site and remote employees.
• Install and configure workstations, laptops, printers, VoIP phones; maintain network gear and servers.
• Monitor system performance, security patches, and endpoint protection (CrowdStrike, McAfee).
• Manage Office 365 accounts, network user accounts and permissions, and email.

Tools

Active Directory

Entra ID

PS Scripting

Group Policies

DNS

Printing Server

ManageEngine Service Desk

Endpoint Central

McAfee

CrowdStrike

GRM Imaging system

Windows 2022+

MS SQL 2019+

IIS 8.5+

VMware

Office 365

Azure cloud

Cisco Switches

Cisco Routers

Dell workstations

Dell laptops

Microsoft laptops

IT certifications (Microsoft, Cisco, Azure)

Job description

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York and labor unions representing employees of the City. The Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector. The office is authorized by Executive Order 38 (February 7, 1967), amended by Executive Order 13 (July 24, 1990). Additionally, OLR administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, Work Well NYC, Medicare Part B Reimbursement Program, and Pre-Tax Benefits & Citywide Programs, including the Deferred Compensation Plan and NYCE IRA. In addition to negotiating collective bargaining agreements, OLR serves as a resource to agencies regarding workforce labor issues and works with the Municipal Labor Committee (MLC) to pursue innovations in a variety of areas, particularly regarding City health insurance programs. OLR staff assist their fellow agencies in handling personnel and payroll issues, conducting labor-management meetings, representing the City at representation hearings, and handling all employee grievances and arbitration matters, while also negotiating collective bargaining agreements with the City’s 149 bargaining units.

Job Description

• Assistant Supervisor for the agency’s IT Operations Department.
• Assist with managing helpdesk support.
• Manage ongoing projects and initiatives.
• Provide hardware and software support to OLR employees on-premises and working remotely.
• Install new workstations, laptops, printers, and VoIP phones.
• Install, configure, and maintain network switches, local Synology NAS, VMWare servers hosted in OTI.
• Perform troubleshooting analysis of network services, endpoint devices, and associated systems.
• Document IT-related issues and resolutions for future reference.
• Monitor system performance and implement performance tuning.
• Manage network user accounts, permissions, and Office 365 email accounts.
• Monitor network and security software on endpoint devices including CrowdStrike and McAfee.
• Monitor and support MDM for laptops, phones, iPads.
• Support various systems including door access security and video surveillance systems and teleconference systems.
• Monitor and apply security patches to OS and software applications.
• Collaborate with colleagues to identify and implement effective IT solutions.
• Contribute to a positive, team-oriented work environment.

IN ORDER TO BE CONSIDERED FOR THE POSITION CANDIDATES MUST BE A CURRENT CITY EMPLOYEE AND BE SERVING PERMANANTLY IN THE TITLE OF CERTIFIED IT ADMINISTRATOR (LAN/WAN) OR HAVE TAKEN THE MOST RECENT CERTIFIED IT ADMINISTRATOR (LAN/WAN) CIVIL SERVICE EXAM AND BE REACHABLE FOR APPOINTMENT FROM THE RECRUITING LIST.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Minimum Qualifications

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
• A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Preferred Skills

Preferred Qualifications Software: Active Directory, Entra ID, PS Scripting, Group Policies, DNS, Printing Server, ManageEngine Service Desk and Endpoint Central, McAfee, CrowdStrike, GRM Imaging system, Windows 2022 and higher, MS SQL 2019 and higher, IIS 8.5 and higher, VMware, Office 365 and Azure cloud. Hardware: Cisco Switches and Routers, Cisco VoIP, Xerox printers, Dell workstations, Dell, and Microsoft laptops Certifications: Any IT network, Microsoft, CISCO, Azure is a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. , $99,209.00 – $120,000.00