Operations IT Specialist - 24/7 Fire Tech Support

FIRE DEPARTMENT; New York (NY); On-site; USD 70,000 - 93,000; Full time

Job summary

The Fire Department, City of New York (FDNY) seeks a dedicated Computer Associate (Operations) to join the Bureau of Enterprise Technology in full-time IT operations support. You will work across teams to maintain critical systems, monitor hardware and software, and ensure 24/7 uptime with 12.5-hour shifts.

Experience in computer operations and familiarity with Windows environments and network basics are essential; the role includes documentation, escalation, and end-user assistance for FDNY

Qualifications

• A certificate from an accredited technical school with 675 hours in computer operations and 2 years of related experience; or
• A bachelor's degree and 3 years of related experience; or
• A four-year high school diploma and 4 years of related experience; or
• A mix of education and experience meeting 1–3 above with at least 2 years of experience in computer operations.

Responsibilities

• Interface with FDNY personnel at all levels and collaborate with BTDS teams.
• Initiate and perform scheduled operational tasks to maintain service of FireCAD, EMSCAD, and other systems.
• Monitor primary and backup hardware, software, peripherals, and applications; identify and resolve issues.
• Escalate unresolved issues following escalation procedures.
• Maintain logs and documentation of support activities, incidents, and resolutions.
• Develop and manage operational templates and logs for data tracking and process improvement.
• Act as the point of contact for IT-related calls, user requests, and system updates.
• Provide hands-on support for desktop applications, printers, and end-user hardware.
• Troubleshoot LAN/WAN issues and diagnose network communication problems.
• Perform routine system maintenance and adhere to IT operations best practices.
• Support systems requiring 24/7 uptime, with 12.5-hour shifts including day, night, weekends, and holidays.

Skills

MS operating systems

OpenVMS

Office tools

Networking concepts

CompTIA A+

CompTIA Network+

Education

Technical certificate (675 hours) in computer operations

Bachelor's degree

High school diploma or equivalent

Education/experience mix (as described)

Tools

Office suite

OpenVMS

Job description

The Fire Department, City of New York (FDNY) seeks a dedicated Computer Associate (Operations) to join the Bureau of Enterprise Technology in full-time IT operations support. You will work across teams to maintain critical systems, monitor hardware and software, and ensure 24/7 uptime with 12.5-hour shifts.

Experience in computer operations and familiarity with Windows environments and network basics are essential; the role includes documentation, escalation, and end-user assistance for FDNY