Computer Associate Operations

New York City Fire Department; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A city agency in New York is seeking a full-time Data Center Operator to support and monitor critical systems, including FireCAD and EMSCAD. The successful candidate will engage with personnel at all levels, perform operational tasks, and maintain thorough documentation. Ideal applicants will hold relevant technical certificates or degrees and have significant experience in computer operations or data communications. This position is critical in ensuring system availability and effectiveness.

Qualifications

• Effective collaboration with FDNY personnel and technical teams.
• Experience in a large-scale networked environment.
• Ability to maintain logs and address hardware/software issues.

Responsibilities

• Support, installation, and monitoring of critical systems.
• Engage professionally with teams at various levels.
• Ensure continuous availability of FireCAD and EMSCAD systems.

Skills

Professional engagement

Operational task performance

System monitoring

Documentation maintenance

Education

Certificate from an accredited technical school

Baccalaureate degree from an accredited college or university

High school diploma or equivalent

Job description

The Fire Department, City of New York (FDNY), seeks a full-time Data Center Operator with the Bureau of Technology Development and Systems (BTDS). Reporting directly to the Deputy Director of Public Safety Support. The successful candidate will be responsible for the daily support, installation, and monitoring of critical systems. Additional responsibilities include, but are not limited to the following:

• Engage professionally with FDNY personnel at all levels and collaborate closely with technical teams across BTDS.
• Perform scheduled operational tasks to ensure continuous availability of FireCAD, EMSCAD, and other mission-critical systems.
• Monitor all primary and backup hardware, software, peripherals, and applications, promptly identifying and addressing issues.
• Escalate unresolved incidents in accordance with established escalation procedures.
• Maintain thorough logs and documentation of support activities, incidents, and resolutions.

Minimum Qualifications

1. 1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full‑time computer operations experience, in a large‑scale networked, multi‑tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi‑tiered computer environment;
2. 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full‑time experience as described in "1" above;
3. 3. A four‑year high school diploma or its educational equivalent and four years of satisfactory full‑time experience as described in "1" above;
4. 4. A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full‑time experience as described in "1" above.