Field Operations Specialist

Innovee Consulting LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Innovee Consulting LLC is seeking a Field Operations Specialist in New York, NY to manage IT Operations Rooms across multiple offices. The role involves installing and maintaining UPS, PDUs, and network gear, while ensuring a clean, organized environment and accurate hardware inventory.

The successful candidate will work with ACS Infrastructure and NYC sites, handling hardware replacements, circuit cutovers, and vendor communications.

Qualifications

• 5+ years proven Field Operations experience in Information Technology.
• Experience managing MDF and IDF technology rooms.
• Working knowledge of IT infrastructure - Windows Servers, VMware, Cisco network gears, Wi-Fi, VoIP, on prem Datacenter, UPS, PDU, surveillance systems.
• Excellent interpersonal and communication skills.
• Ability to multitask and perform in a high-paced environment.
• Willingness to travel between multiple NYC ACS sites.

Responsibilities

• Validate daily operations of equipment in IT Operations Rooms across offices.
• Install, connect and configure UPS and PDU for hardware.
• Maintain inventory of hardware installed in IT Operations Rooms.
• Coordinate with Vendors for equipment deliveries and replacements.
• Collaborate with Infrastructure groups to resolve hardware issues.
• Perform hardware replacement and verify RMS/UPS components.
• Rack and stack servers, switches, routers, appliances, APs.
• Commission UPS, PDU, environmental monitoring devices.
• Perform network patching and data circuit connections.
• Coordinate circuit cutovers with NYC OTI and ACS groups.
• Un-rack and decommission retired hardware per process.

Skills

Interpersonal communication

Multitasking

Vendor management

Travel flexibility

Physical lifting up to 50lbs

Team collaboration

Tools

MS Office

Visio

PowerPoint

SharePoint

PPM

VMware

Cisco network gear

Job description

Role: Field Operations Specialist

Location: New York, NY

Duration: Long Term

Job Description

Field Operations Specialist is responsible for managing IT Technology Rooms (MDF, IDF, Datacenter). The candidate specific duties will include:

• Validate Daily Operations of the Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Install, Connect and Configure Backup Power Supplies (UPS) and Power Distribution Units (PDU) to connect Hardware Equipment
• Maintain an updated inventory of all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough
• Maintain clean and organized the IT Operations Rooms in offices located across the assigned Borough
• Act as a Point of Contact with Vendors for all Hardware Equipment Installed in the IT Operations Rooms in offices located across the assigned Borough for equipment deliveries and equipment replacement
• Work in conjunction with other Infrastructure groups to identify and resolve any issues affecting the Hardware Equipment installed in the IT Operations Rooms in offices located across the assigned Borough
• Perform Hardware Equipment Replacement for failed components in coordination with ACS Infrastructure Groups and Product Vendors (Hard Disk, Power Supplies, RMAs)
• Rack and Stack Hardware Equipment (Servers, Switches, Routers, Hardware Appliances, Wireless Access Points) as required
• Perform Commissioning of UPS, PDU, Environmental Monitoring Devices (Cooling, Humidity)
• Perform Network Patching (Connecting Patch Cords to Switches, Routers, Data Circuit CPE, Servers, Hardware Appliances)
• Completing Circuit Cutovers in coordination with NYC OTI and ACS Infrastructure Network and Telecom Groups
• Un-rack and remove retired hardware part of Refresh Projects and follow the Decommission process in coordination with Directors of Infrastructure and Asset Management

Vendor Qualifications

• Preferably 5 years proven experience as Field Operations in Information Technology
• Experience in managing MDF and IDF technology rooms
• Experience working with various tools (e.g., MS Office including Project, PowerPoint, Visio, MS Teams, PPM, SharePoint)
• Working knowledge of IT Infrastructure - Windows Servers, VMWare, Cisco Network Gears, Wi-Fi, VoIP, on prem Datacenter Center, Desktop, laptops, Smartphones, EPL Data circuits, UPS, PDU, Security surveillance systems
• Excellent interpersonal and communication skills
• Ability to multitask and perform in a high-paced/high-pressure environment
• Ability to work independently or within a group to solve complex problems.
• Strong team player with service-oriented attitude and customer focus
• Vendor management skills
• Must be able to lift and move equipment weighing up to 50lbs
• Must be able to travel as needed between 37 ACS sites in NYC 5 Boroughs including 24x7x365 sites Children s Center and 2 Secure Detention Center facilities