Computer Assistant II (Part-time)

ADP, Inc.; Indianapolis (IN); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Health, dental & vision insurance

Company-paid long-term disability

Pension plan

Paid time off (PTO)

11 paid holidays per year

Promotes from within

Job summary

Spades Park Library in Indianapolis, IN is seeking a part-time Computer Assistant II to support technology programming and digital literacy classes. The role includes assisting patrons with job-search related activities, computer use, and everyday lab operations.

The position requires 6 months to 1 year of post-high school study, experience with customer-facing roles, and availability for day, evening, and weekend hours (including Sundays). Bilingual skills are preferred.

Qualifications

• Six-months/one year of advanced study or training past high school or equivalency.
• Experience with customer-facing work.
• Experience assisting others with basic computer/ software problems.
• Availability for day, evening, and weekend; including Sundays.
• Bilingual preferred.
• Experience in customer service and/or adult instruction preferred.

Responsibilities

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, resumes, cover letters, and other computer/workforce activities.
• Monitor the Computer Lab and troubleshoot basic computer technical problems.
• Handle patrons' questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds and manage materials from patrons.
• Assist patrons with questions regarding library policies and services, using good judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.

Skills

Customer service

Microsoft Office

Google Workspace

iOS/Android devices

Bilingual (preferred)

Education

Post-secondary training

Job description

Position Details

• Title: Computer Assistant II
• Location: Spades Park Branch
• Hours: Part-time, 20 hours per week
• Schedule: May vary, but will be a combination of day, evening, and weekend hours; including Sundays, and holidays. Weekend shifts are not extra hours.
• Starting Hourly Rate:$18.30
• FLSA Status: Non-Exempt
• Submission Deadline: November 10th at 11:59 pm . Candidates will be updated on application status via email.

A successful candidate will…

• Six-months/one year of advanced study or training past high school or equivalency
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/ or software problems.
• Be available to work day, evening, and weekend hours - including occasional mandatory Sundays.
• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

What does the job look like?

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels. Develops and delivers computer and technical skill training, for the local community and community groups.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
• Monitor the Computer Lab. Troubleshoot basic computer technical problems.
• Handle patron’s questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.
• Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, e mployer paid basic group life insurance , generous amounts of PTO, 11 paid holidays per year, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V.

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