Computer Assistant II (Part-time)

Indianpolis Marion County Publ; Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical benefits

Paid time off

Holidays

Pension plan

Job summary

Indianapolis-Marion County Public Library is seeking a part-time Computer Assistant II at the Spades Park Branch. The role involves delivering technology literacy classes and assisting patrons with job-search and computer-related tasks, including resume support, internet navigation, and basic troubleshooting.

The position requires 6 months to 1 year of study beyond high school, solid computer skills, customer-facing experience, and availability for a varied schedule including Sundays and

Qualifications

• Six-months/one year of advanced study or training beyond high school or equivalency.
• Intermediate to advanced knowledge of computer functions (Microsoft Office, Google apps, and iOS/Android devices and apps, printing, copy machines).
• Previous experience working with customers face to face.
• Experience assisting others with basic computer or software problems.
• Available to work day, evening, and weekend hours, including Sundays.
• Bilingual (preferred but not required).
• Previous experience in customer service or adult instruction is preferred.

Responsibilities

• Develops and delivers technology-themed programming and digital literacy classes across multiple skill levels.
• Supports library patrons on workforce-related projects to assist with job searches, resumes, and related activities.
• Monitor the Computer Lab and troubleshoot basic computer problems.
• Handle patrons' questions and provide computer assistance.
• Order supplies and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with library policies and services and resolve patron problems with good judgment.
• Accept and process all outgoing and incoming materials from patrons promptly.
• Assist patrons with library card applications.
• Prepare cash drawer and accept payments for overdue, lost, and damaged materials.
• Physical requirements include frequent standing, lifting, hearing, talking, and dexterity; may lift more than 20 pounds.

Skills

Customer service

Computer literacy

Communication

Education

Some college or vocational training

Tools

Microsoft Office

Google Workspace

Mobile devices

Job description

Position Details

• Title: Computer Assistant II
• Location: Spades Park Branch
• Hours: Part-time, 20 hours per week
• Schedule: May vary, but will be a combination of day, evening, and weekend hours; including Sundays, and holidays. Weekend shifts are not extra hours.
• Starting Hourly Rate:$18.30
• FLSA Status: Non-Exempt
• Submission Deadline: November 10th at 11:59 pm . Candidates will be updated on application status via email.

A successful candidate will…

• Six-months/one year of advanced study or training past high school or equivalency
• Have intermediate to advanced knowledge of computer functions (Microsoft Office applications, Google applications, and iOS or Android devices and apps, printing, copy machines, etc.).
• Have previous experience working with customers face to face.
• Have previous experience assisting others with basic computer and/ or software problems.
• Be available to work day, evening, and weekend hours - including occasional mandatory Sundays.
• Be bilingual (preferred but not required).
• Previous experience working in a customer service position and/or working with adult instruction is preferred.

What does the job look like?

• Develops, assists with, and/or presents technology-themed programming and digital literacy classes across multiple skill levels. Develops and delivers computer and technical skill training, for the local community and community groups.
• Supports library patrons on workforce-related projects to assist with job searches, writing resumes and cover letters, and other computer and workforce related activities, including assisting patrons with internet use in relation to navigating job search engines, government workforce websites and other job-related websites.
• Monitor the Computer Lab. Troubleshoot basic computer technical problems.
• Handle patron’s questions and offer computer assistance.
• Order supplies as needed and maintain printer/equipment readiness.
• Process and shelve holds.
• Assist patrons with questions regarding library policies and services, analyze and make decisions regarding patron problems, using good and appropriate judgment.
• Accept and process all outgoing and incoming materials from patrons in a timely manner.
• Assist patrons with library card applications.
• Prepare cash drawer, including preparation of bank deposit. Accept payments for overdue, lost and damaged materials.
• Physical requirements include frequent standing, lifting/ carrying, hearing/ talking, and fine dexterity. Job also includes pushing and pulling up to 20 pounds. May occasionally lift more than 20 pounds.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, e mployer paid basic group life insurance , generous amounts of PTO, 11 paid holidays per year, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

We are proud to be an EEO/AA employer M/F/D/V.

Privacy | Legal | Requirements | Artificial Intelligence