Component Sales & Order Coordinator

Janus International; Statesville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Janus International in Statesville, NC, seeks a customer service associate to assist customers before and after sales. You will quote by phone and email, enter orders in the M2M system, and coordinate with accounting and manufacturing to keep orders on track.

You will track parts, assist walk-in customers, schedule pickups, and ensure CRM is up to date. Regular duties include creating travelers, communicating issues to manufacturing, and providing timely responses.

Qualifications

• 1–3 years of relevant work experience.
• Intermediate computer skills and Microsoft Office proficiency.
• Clear written and verbal communication.

Responsibilities

• Assist customer with service before and after the sale.
• Give verbal and written quotes to customers by phone and email.
• Enter signed quotes into M2M system as sales orders.
• Distribute copies of sales orders to accounting and manufacturing.
• Track progress of parts and work with other departments to ensure parts are manufactured and shipped timely.
• Assist walk-in customers with their questions.
• Schedule customers for pickups and delivered product.
• Contact customers when the product is ready.
• Set up customers in M2M.
• Assist customers when they come to pick up their parts.
• Create travelers for ordered parts in M2M.
• Ensure CRM software is up to date.
• Other duties as assigned.

Skills

Customer service

Communication

Team collaboration

Tools

Microsoft Office

Job description

Janus International in Statesville, NC, seeks a customer service associate to assist customers before and after sales. You will quote by phone and email, enter orders in the M2M system, and coordinate with accounting and manufacturing to keep orders on track.

You will track parts, assist walk-in customers, schedule pickups, and ensure CRM is up to date. Regular duties include creating travelers, communicating issues to manufacturing, and providing timely responses.