Parts Support & Customer Coordination Specialist

Priority Dispatch Corp.; O’Fallon (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Parts Customer Service Account Coordinator to handle high-volume inquiries and orders for parts across multiple regions.

The role involves answering calls and emails, quoting part numbers and costs, and tracking shipments from an on-site corporate office with occasional remote work after training. The position requires strong communication, organization, and teamwork, with 6+ months in customer service and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required.
• At least six months of related customer service experience.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment with high call volume.
• On-site with remote day after training.

Responsibilities

• Answer incoming phone calls and respond to emails from service agents, end users, dealers and sales force regarding parts.
• Quote part numbers, costs and stock requests across all companies.
• Take credit card orders and track parts shipments.
• Quote parts inventory and lead time.
• Attend training and participate in meetings and cross-functional coordination.

Skills

Customer service

Microsoft Office

Verbal communication

Written communication

Organization

Teamwork

Education

High School Diploma or GED

College degree preferred

Tools

JDE E1

Job description

Priority Dispatch Corp. is seeking a Parts Customer Service Account Coordinator to handle high-volume inquiries and orders for parts across multiple regions.

The role involves answering calls and emails, quoting part numbers and costs, and tracking shipments from an on-site corporate office with occasional remote work after training. The position requires strong communication, organization, and teamwork, with 6+ months in customer service and proficiency in Microsoft Office.