Parts Sales & Inventory Coordinator

ProMach; Alexandria (MN); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical & dental coverage

Life insurance

Generous PTO

401(k) with company match

Job summary

ProMach is seeking a motivated professional to provide foundational support for parts sales and order processing. You will learn the product line, internal systems, and customer interaction protocols while contributing to a fast-paced team.

Key duties include handling quotes and orders, building proactive customer relationships, and identifying upsell opportunities to drive revenue. You will maintain parts data in Syteline and Salesforce and support escalated requests from Tier II/III teams.

Qualifications

• Customer-focused with strong communication skills.
• Excellent attention to detail and accuracy.
• Basic knowledge of mechanical parts, product lines, or technical drawings (can be learned on the job).
• Ability to follow established processes and workflows.

Responsibilities

• Process inbound quote requests and orders accurately.
• Build relationships with customers through proactive outreach and follow-up.
• Identify upsell opportunities to drive revenue and generate leads.
• Communicate order status and updates promptly to customers.
• Maintain parts data in ERP/CRM systems (Syteline, Salesforce).
• Support Tier II and III Coordinators with escalated requests or issues.
• Assist in monitoring inventory levels and coordinate with purchasing for replenishment.

Skills

Customer service

Communication

Attention to detail

Mechanical parts knowledge

Process adherence

Education

Associate's degree

Bachelor's degree preferred

Job description

ProMach is seeking a motivated professional to provide foundational support for parts sales and order processing. You will learn the product line, internal systems, and customer interaction protocols while contributing to a fast-paced team.

Key duties include handling quotes and orders, building proactive customer relationships, and identifying upsell opportunities to drive revenue. You will maintain parts data in Syteline and Salesforce and support escalated requests from Tier II/III teams.