Compliance Specialist

Associa; Williamsburg (VA); On-site; USD 32,000 - 34,000; Full time

Job summary

Associa in Williamsburg, VA is seeking a Compliance Specialist to support a large-scale HOA community. You will handle documentation, data entry, generating reports, and collaborate with homeowners and internal teams to ensure community standards are met.

The role involves inspecting grounds, documenting findings, and following up on violations and maintenance requests. You will also communicate with the GM, homeowners, and board members as needed.

Qualifications

• High School Diploma or GED required.
• 2+ years of office, clerical, customer service, or administrative experience.
• Excellent written and spoken communication skills.
• Knowledge of conflict resolution techniques.
• Attention to detail with proactive communication and strong follow-up skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Meet and greet homeowners, engage with homeowners and build rapport.
• Walk and inspect community grounds and subdivisions from a list of items to inspect.
• Investigate homeowner complaints, violations, maintenance concerns, and community safety, code and compliance.
• Notate and document findings, submit reports and follow-up to ensure correction or maintenance repair.
• Follow-up and communicate findings to the GM, homeowners, committee and board members.

Skills

Customer service

Communication

Conflict resolution

Attention to detail

Proactive communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is hiring a Compliance Specialistto support the team at a large-scale HOA community in Williamsburg.

A ComplianceSpecialistplays an active role in ensuring the community is well cared for. Specific responsibilities will include, documentation, data entry, generating reports, follow-up, and collaboration with homeowners and internal team.

Daily responsibilities

• Meet and greet homeowners, engage with homeowners and build rapport.
• Walk and inspect community grounds and subdivisions from a list of items to inspect.
• Investigate homeowner complaints, violations, maintenance concerns, and community safety, code and compliance.
• Notate and document findings. Submit reports. Follow-up to ensure correction or maintenance repair was made.
• Follow-up and communicate with the GM, homeowners, committee and board members on findings.
• Other duties as assigned.

Hourly pay rate: $23-$25.

Requirements

• High School Diploma or GED Required.
• 2+ years of office, clerical, customer service, or administrative assistant experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Knowledge of conflict resolution techniques.
• Attention to detail, organized, proactive communication style, strong follow-up and follow-through skills.
• Takes ownership and initiative. Works proactively.
• Well-versed in Microsoft products (Word, Excel, and Outlook).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.