Community Manager

Associa; Honolulu (HI); On-site; USD 59,000 - 72,000; Full time

Job summary

Associa, a leading property management company, seeks a Community Association Manager to oversee a portfolio of homeowners and condo associations. You will serve as the primary management professional for boards, run meetings, and guide governance and operations.

In this role, you’ll manage finances, budgets, contracts, vendor performance, and homeowner relations while ensuring compliance and accurate records.

Qualifications

• High School diploma or GED required.
• Associates Degree preferred.
• 0–3 years of directly related experience.
• Proficient with Microsoft Outlook, Word, and Excel.
• Professional communication skills (phone, interpersonal, written, verbal).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and prioritization skills.

Responsibilities

• Serve as the primary advisor and liaison to Boards of Directors.
• Facilitate Board meetings and annual meetings.
• Assist Boards in understanding governing documents, policies, and operational responsibilities.
• Prepare agendas, management reports, and meeting materials.
• Partner with Board members to establish community goals, priorities, and action plans.
• Support committee initiatives and community projects.
• Review monthly financial reports and communicate key insights to Boards.
• Assist with annual budget preparation and planning.
• Monitor expenditures against approved budgets.
• Support reserve planning and capital improvement strategies.
• Review contracts, invoices, and project-related expenses.
• Assist Boards in making informed financial decisions.
• Oversee the day-to-day administration of assigned communities.
• Conduct routine property inspections and site visits.
• Monitor common area maintenance and vendor performance.
• Coordinate corrective actions and follow-up activities.
• Ensure compliance with governing documents and community standards.
• Maintain accurate community records and documentation.
• Manage community improvement projects from planning through completion.
• Solicit and evaluate vendor proposals and bids.
• Coordinate contractor activities and project timelines.
• Monitor project quality, communication, and budget adherence.
• Build and maintain strong vendor relationships.
• Hold vendors accountable for contract performance and service expectations.
• Respond to homeowner inquiries and concerns professionally and promptly.
• Facilitate conflict resolution and problem-solving when appropriate.
• Communicate community initiatives, updates, and policy changes.
• Deliver exceptional customer service in a fast-paced environment.
• Maintain positive relationships with residents, Board members, and stakeholders.
• Draft professional correspondence, reports, and community communications.
• Coordinate homeowner notices, mailings, and announcements.
• Use community management systems and technology platforms.
• Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams.
• Build trust through transparency, follow-through, and accountability.
• Identify operational and community risks.
• Support insurance, legal, and compliance processes as needed.
• Ensure required notices, disclosures, and documentation are completed accurately.
• Coordinate with legal counsel, vendors, and Board leadership when appropriate.
• Promote proactive problem-solving to minimize risk and liability.

Skills

Office equipment

Microsoft Outlook

Microsoft Word

Microsoft Excel

Communication skills

Time management

Detail oriented

Team player

Education

High School diploma or GED

Associates Degree preferred

Tools

Proprietary systems

Community management systems

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

As a Community Association Manager, you will serve as the primary management professional for a portfolio ofhomeownersand condominium associations.

Board Leadership & Community Governance

• Serve as the primary advisor and liaison to Boards of Directors
• Facilitate Board meetings and annual meetings
• Assist Boards in understanding governing documents, policies, and operational responsibilities
• Prepare agendas, management reports, and meeting materials
• Partner with Board members to establish community goals, priorities, and action plans
• Support committee initiatives and community projects

Financial Oversight & Budget Management

• Review monthly financial reports and communicate key insights to Boards
• Assist with annual budget preparation and planning
• Monitor expenditures against approved budgets
• Support reserve planning and capital improvement strategies
• Review contracts, invoices, and project-related expenses
• Assist Boards in making informed financial decisions

Community Operations

• Oversee the day-to-day administration of assigned communities
• Conduct routine property inspections and site visits
• Monitor common area maintenance and vendor performance
• Coordinate corrective actions and follow-up activities
• Ensure compliance with governing documents and community standards
• Maintain accurate community records and documentation

Project & Vendor Management

• Manage community improvement projects from planning through completion
• Solicit and evaluate vendor proposals and bids
• Coordinate contractor activities and project timelines
• Monitor project quality, communication, and budget adherence
• Build and maintain strong vendor relationships
• Hold vendors accountable for contract performance and service expectations

Homeowner Relations & Customer Experience

• Respond to homeowner inquiries and concerns professionally and promptly
• Facilitate conflict resolution and problem-solving when appropriate
• Communicate community initiatives, updates, and policy changes
• Deliver exceptional customer service in a fast-paced environment
• Maintain positive relationships with residents, Board members, and stakeholders

Communication & Relationship Management

• Draft professional correspondence, reports, and community communications
• Coordinate homeowner notices, mailings, and announcements
• Use community management systems and technology platforms
• Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
• Build trust through transparency, follow-through, and accountability

Risk Management & Compliance

• Identify operational and community risks
• Support insurance, legal, and compliance processes as needed
• Ensure required notices, disclosures, and documentation are completed accurately
• Coordinate with legal counsel, vendors, and Board leadership when appropriate
• Promote proactive problem-solving to minimize risk and liability

Minimum Salary: $65,000 (based on experience)

Requirements

• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of Microsoft Outlook, Word, and Excel
• Ability to learn and utilize proprietary systems quickly and efficiently
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.