Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando

Hilton Worldwide, Inc.; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Complex Reservations Coordinator to join their dynamic team at two premier hotels. This role focuses on managing group reservations and providing exceptional customer service to guests. Ideal candidates will have a background in hospitality, strong communication skills, and the ability to multitask effectively. This position offers a fantastic opportunity for career growth in a vibrant and inclusive environment, where you can thrive both personally and professionally. Join a team that is dedicated to delivering remarkable experiences and be part of a legacy of excellence in hospitality.

Benefits

Access to DailyPay

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off

Go Hilton Travel Program

Parental Leave

Debt-Free Education

401K Plan with Company Match

Employee Stock Purchase Program

Career Growth and Development

Qualifications

• Previous experience in reservations, front desk, or group housing preferred.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Manage group room blocks and monitor performance.
• Handle transient and group reservation calls and emails.

Skills

Hospitality Experience

Communication Skills

Multitasking Skills

Detail Oriented

Education

High School Diploma

Hospitality Degree

Tools

Microsoft Office

OnQ

R&I

Job description

Job Description - Complex Reservations Coordinator - Signia by Hilton and Waldorf Astoria Orlando (HOT0BJB7)

Job Number:

HOT0BJB7

Work Locations:

Signia Orlando-Bonnet Creek 14100 Bonnet Creek Resort Lane Orlando 32821

Signia by Hilton Orlando, and the adjacent Waldorf Astoria Orlando, 2 Official Walt Disney World Hotels are searching for a Complex Reservations Coordinator to join their dynamic Reservations team! Between the 2 properties combined, there are over 1,500 rooms, 12 restaurants and lounges and over 350,000 sq. feet of meeting and event space.

Ideal candidate would be someone who has previous hospitality experience in reservations, front desk or group housing, is detail oriented and has excellent communication and multitasking skills. Microsoft Office, OnQ and R&I experience is highly preferred. This is the perfect opportunity for anyone looking to elevate their hospitality career at a large complex operation.

Pay Rate: $20.23 per hour, plus upsell incentive program

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• 90% of this role will be focused on groups, the other 10% will be on leisure wholesale third parties
• Creating and Managing group room block, building new SRPs in ONQ and R&I
• Monitor group blocks, ensure cut off dates are met, monitor groups performance, process rooming list using passkey
• Answer all transient and group reservations calls and emails in a professional and friendly manner. Promptly provides accurate information regarding availability of accommodations and other requested information
• Work closely with hotel all necessary departments
• Confirm guest reservations for individuals via telephone and email. Handle all 3rd party reservations request

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job:

Call Center and Reservations

Schedule:

Full-time