Complex Commercial Claims Specialist

CNA; Boston (MA); Hybrid; USD 54,000 - 103,000; Full time

Job summary

CNA is seeking an individual contributor to manage commercial claims with moderate to high complexity under moderate direction. You will verify policy coverage, conduct investigations, and resolve claims in line with company protocols while communicating with insureds and claimants to provide timely updates.

Responsibilities include reserving, liability determinations, disbursements, and coordinating with internal/external partners.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Typically four years of relevant experience in claim handling.
• Must obtain/maintain an Insurance Adjuster License within 90 days where applicable.
• Professional designations (e.g., CPCU) are a plus.

Responsibilities

• Manages moderate to high complexity commercial claims per guidelines.
• Verifies coverage, reserves, investigates, and resolves claims.
• Communicates with insureds, claimants, and partners with timely updates.
• Establishes settlements within authority; pursues subrogation or fraud referrals.
• Maintains regulatory compliance and quality standards.

Skills

Commercial insurance

Communication skills

Investigative mindset

Time management

Analytical thinking

Multi-tasking

Education

Bachelor's degree

Claim handling experience

Insurance adjuster license

CPCU preferred

Tools

Microsoft Office

Claims software

Job description

CNA is seeking an individual contributor to manage commercial claims with moderate to high complexity under moderate direction. You will verify policy coverage, conduct investigations, and resolve claims in line with company protocols while communicating with insureds and claimants to provide timely updates.

Responsibilities include reserving, liability determinations, disbursements, and coordinating with internal/external partners.