Complaints Specialist

GForce Life Sciences; Plano (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A healthcare solutions company in Plano, Texas is seeking an individual to manage product complaints and support regulatory documentation. The ideal candidate should hold a Bachelor's degree in biomedical engineering or a related field, with experience in customer service or related areas being advantageous. Proficiency in data entry and Microsoft Office is essential for this role which contributes to maintaining high standards of product quality.

Qualifications

• 0-2 years of experience in a relevant field.
• Background in customer service or complaint reporting is acceptable.
• Clinical or healthcare-related experience is a plus.

Responsibilities

• Manage and maintain high-level product complaints.
• Support regulatory reports, including FDA-related documentation.
• Ensure accuracy and timely completion of complaint records.

Skills

Data entry

Customer service

Proficiency in Microsoft Office

Education

Bachelor’s degree in biomedical engineering or related discipline

Job description

• Manage and maintain high-level product complaints
• Support regulatory reports, including FDA-related documentation
• Follow established investigation procedures
• Collect, review, and enter data into internal systems
• Communicate effectively with internal teams
• Ensure accuracy and timely completion of complaint records

Experience

• Bachelor’s degree in biomedical engineering, life science, or closely related discipline with 0-2 years of experience.
• Background in customer service, complaint reporting, or quality is acceptable
• Clinical or healthcare-related experience is a plus (e.g., lab technician, LVN, nurse)
• Data entry and typing skills
• Proficiency in Microsoft Office (especially Excel)