Complaint Documentation & Tracking Coordinator

Becton, Dickinson and Company; Covington (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Becton, Dickinson, and Company is seeking an on-site Records Specialist to document and manage product complaint files with meticulous attention to detail. You will ensure compliance with company policies and maintain complete, inspection‑readiness records.

Responsibilities include collecting and reviewing complaint information, following up with customers and stakeholders, coordinating sample availability, and supporting sample returns and related shipping activities.

Qualifications

• Requires High School Diploma or GED with 2 years relevant work experience, or an Associate's Degree with 1 year relevant experience.

Responsibilities

• Document complaint file activities with accuracy and detail using established processes.
• Receive, review, and document product complaint information per company policies.
• Follow up with customers and stakeholders to obtain additional information when needed.
• Coordinate activities to determine sample availability and support shipping related to complaint samples.

Skills

Attention to detail

Documentation

Communication

Education

High School Diploma or GED

Associate's Degree

Tools

TrackWise

Job description

Becton, Dickinson, and Company is seeking an on-site Records Specialist to document and manage product complaint files with meticulous attention to detail. You will ensure compliance with company policies and maintain complete, inspection‑readiness records.

Responsibilities include collecting and reviewing complaint information, following up with customers and stakeholders, coordinating sample availability, and supporting sample returns and related shipping activities.