Compassionate Veterinary Route Specialist

Gateway Services Inc.; Austin (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Overtime eligibility

Health, Dental, and Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development opportunities

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Austin, TX. This role is the frontline face of our company to veterinary clinics and, at times, pet parents.

You will manage a demanding route, handle pets with care, and perform pickups and deliveries with precision and professionalism. You’ll operate in a high-activity environment, taking pride in accuracy, reliability, and compassionate service while supporting related administrative tasks and CRM usage.

Qualifications

• High school diploma or GED required.
• Prior customer service, route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Build and maintain trusted clinic relationships.
• Retrieve deceased pets respectfully, often from chest freezers.
• Use company technology to scan pets at pickup and delivery; verify names, IDs, and instructions.
• Document requests and complete all follow through.
• Interact with pet parents with compassion and professionalism.
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
• Support basic account related administrative tasks.
• Identify service opportunities and refer potential leads to Business Development.

Skills

Customer service

Route management

Communication

Reliability

Physical stamina

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist in Austin, TX. This role is the frontline face of our company to veterinary clinics and, at times, pet parents.

You will manage a demanding route, handle pets with care, and perform pickups and deliveries with precision and professionalism. You’ll operate in a high-activity environment, taking pride in accuracy, reliability, and compassionate service while supporting related administrative tasks and CRM usage.