Compassionate Veterinary Route Service Specialist

Gateway Services Inc.; Texas; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development and advancement

Job summary

Gateway Services Inc. in Florence, TX, is seeking a Veterinary Route Service Specialist to be the primary, face-to-face representative of our company to veterinary clinics and pet parents.

You will manage a demanding route, perform pickups and deliveries with care, and uphold dignity and accuracy in every interaction. This role is physically active, emotionally demanding, and requires independence, organization, and excellent communication.

Qualifications

• High school diploma or GED required.
• Prior customer service or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Build and maintain professional clinic relationships.
• Manage route efficiently with on-time pickups and deliveries.
• Use scanning tech to verify pet IDs and names.
• Handle deceased pets respectfully and in appropriate settings.
• Document requests and follow through on required actions.
• Communicate with pet parents with compassion.
• Maintain vehicle and equipment cleanliness.
• Support basic account related administrative tasks.
• Refer service opportunities to the Business Development team.
• Ensure safety and company policies are followed.

Skills

Customer service

Route management

CRM proficiency

Mobile tech use

Reliability

Education

High school diploma or GED

Tools

CRM software

Job description

Gateway Services Inc. in Florence, TX, is seeking a Veterinary Route Service Specialist to be the primary, face-to-face representative of our company to veterinary clinics and pet parents.

You will manage a demanding route, perform pickups and deliveries with care, and uphold dignity and accuracy in every interaction. This role is physically active, emotionally demanding, and requires independence, organization, and excellent communication.