Compassionate Veterinary Route Specialist

Gateway Services Inc.; Napa (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay + overtime

Medical, Dental, and Vision insurance

Life, AD&D, LTD insurance

401(k) with employer match

Tuition assistance

Paid holidays and PTO

Career development

Meaningful work

Job summary

Gateway Services Inc. is seeking a Veterinary Route Service Specialist to manage a demanding route, build trusted clinic relationships, and transport pets with dignity.

You will be the primary company face at clinics, ensuring accurate pickups and respectful handling of pets, while maintaining professionalism and precision in every step. This role requires independence, reliability, and the ability to work early mornings with a compassionate, service-oriented mindset.

Qualifications

• High school diploma or GED required.
• Prior customer service or route-based experience preferred.
• Valid driver’s license with a clean driving record.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Build and maintain clinic relationships and ensure timely pickups and deliveries.
• Handle pets with dignity and follow clinic procedures.
• Use company tech to scan pets and verify IDs and instructions.
• Document requests accurately and follow through.
• Serve as primary contact for clinics and address questions promptly.
• Maintain vehicle cleanliness and professionalism.

Skills

Customer service

Route management

Communication

Education

High school diploma or GED

Tools

CRM systems

Job description

Gateway Services Inc. is seeking a Veterinary Route Service Specialist to manage a demanding route, build trusted clinic relationships, and transport pets with dignity.

You will be the primary company face at clinics, ensuring accurate pickups and respectful handling of pets, while maintaining professionalism and precision in every step. This role requires independence, reliability, and the ability to work early mornings with a compassionate, service-oriented mindset.