Compassionate Veterinary Receptionist — Pet Care Hero

Mars Petcare; Farmington Hills (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Pet insurance

Discounts on pet treatments and food

Continuing education allowance

BluePearl University training

Job summary

BluePearl Specialty + Emergency Pet Hospital in Farmington, MI is seeking a Veterinary Receptionist who delivers exceptional client service. You will be the first point of contact for clients, greet them warmly, and help them feel at ease during stressful visits.

This role requires clear communication, compassionate listening, and the ability to assess arrivals, triage emergencies, schedule appointments, and coordinate with the veterinary team. We offer training resources and support for growth.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong communication skills, both in person and on the phone.
• Ability to listen empathetically and respond with compassion.
• Maintain composure and professionalism in stressful situations.

Responsibilities

• Greet clients at the hospital entrance and acknowledge them warmly.
• Communicate clearly and calmly with clients and team members.
• Assess arriving clients and determine urgency of care (emergency vs standard).
• Schedule and confirm appointments, and relay accurate prep instructions to clients.
• Offer emotional support to grieving clients and provide resource materials as needed.
• Serve as liaison between clients and staff during handling of pet remains.

Skills

Customer service

Communication

Compassionate listening

Calm under pressure

Job description

BluePearl Specialty + Emergency Pet Hospital in Farmington, MI is seeking a Veterinary Receptionist who delivers exceptional client service. You will be the first point of contact for clients, greet them warmly, and help them feel at ease during stressful visits.

This role requires clear communication, compassionate listening, and the ability to assess arrivals, triage emergencies, schedule appointments, and coordinate with the veterinary team. We offer training resources and support for growth.