Compassionate Veterinary Receptionist – Part-Time with Benefits

Veterinary Practice Partners; Fairview Heights (IL); Sur place; USD 25 000 - 28 000; Temps partiel

Avantages offerts par ce poste

401(k) plan

Structured onboarding and mentorship

Employee pet discount

Résumé du poste

Fairview Heights Animal Clinic in Fairview Heights, IL seeks a dedicated part-time Veterinary Receptionist to join our front desk team. Previous veterinary knowledge is not required as onboarding is provided; transferable experience from medical or hospitality fields is welcome.

As the first point of contact, you will greet clients, manage calls, process payments, and coordinate appointments while supporting a compassionate, animal-centered environment.

Qualifications

• Minimum 1 year of front desk or customer service in medical, dental, veterinary, or high-volume service.
• Strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing or POS.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, professional; able to work independently and as part of a team.
• Genuine affinity for animals and comfort in a clinical setting.

Responsabilités

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, directing calls and inquiries.
• Perform client check-out, including payment processing and scheduling future appointments.
• Provide composed and compassionate service to clients experiencing anxiety or distress regarding their pet's health.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate effectively with clinical staff to relay messages and flag urgent situations.
• Maintain a clean, organized reception and waiting area.

Connaissances

Front desk experience

Customer service

Communication

Multitasking

POS / payment processing

Scheduling

Microsoft Office

Outils

Cornerstone

Avimark

ImproMed

eVetPractice

Description du poste

Fairview Heights Animal Clinic in Fairview Heights, IL seeks a dedicated part-time Veterinary Receptionist to join our front desk team. Previous veterinary knowledge is not required as onboarding is provided; transferable experience from medical or hospitality fields is welcome.

As the first point of contact, you will greet clients, manage calls, process payments, and coordinate appointments while supporting a compassionate, animal-centered environment.