Compassionate Veterinary Front Desk (Part-Time)

Fairview Heights Animal Clinic; Fairview Heights (IL); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Onboarding program

Pet discount

Job summary

Fairview Heights Animal Clinic seeks a dedicated and client-focused part-time Veterinary Receptionist to join our team. Open to candidates with transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality and customer service.

Veterinary knowledge not required; onboarding and training provided. Salary ranges from $18 to $20 per hour, with a part-time schedule averaging 20–30 hours weekly.

Qualifications

• Minimum 1 year experience in a front desk or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
• Proficient in Microsoft Office; comfortable learning new software and workflows.
• Reliable, punctual, and professional; ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Customer service

Communication

Multi-line phone systems

Data entry

POS systems

Microsoft Office

Job description

Fairview Heights Animal Clinic seeks a dedicated and client-focused part-time Veterinary Receptionist to join our team. Open to candidates with transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality and customer service.

Veterinary knowledge not required; onboarding and training provided. Salary ranges from $18 to $20 per hour, with a part-time schedule averaging 20–30 hours weekly.