Compassionate Veterinary Receptionist—Growth & Benefits

Caring Hands Animal Hospital - Merrifield; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the friendly first point of contact for clients and their pets. This role blends administrative precision with genuine warmth across a wide range of interactions.

You will manage high-volume front desk tasks, maintain accurate patient records, and support veterinarians with scheduling, payments, and client education in a caring, professional environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Strong customer service and communication skills.
• Ability to manage high-volume front desk operations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system and schedule appointments.
• Process payments, post charges, and explain invoices.
• Communicate medical information and care instructions, including end-of-life discussions.
• Maintain electronic medical records in the EMR system.
• Coordinate with veterinarians and staff to relay client communications and urgent cases.
• Maintain cleanliness and organization of the reception area.

Skills

Customer service

Communication

Conflict resolution

Empathy

Teamwork

Professionalism

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the friendly first point of contact for clients and their pets. This role blends administrative precision with genuine warmth across a wide range of interactions.

You will manage high-volume front desk tasks, maintain accurate patient records, and support veterinarians with scheduling, payments, and client education in a caring, professional environment.