Veterinary Receptionist

Animal Hospital Of Dunedin; Town of Florida (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Animal Hospital of Dunedin in Florida is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets. This role balances administrative accuracy with genuine warmth across front-desk interactions, handling high-volume check-ins, calls, and payments in a clinical setting.

You will join a team of veterinarians and technicians, support client communications, verify records, and help ensure a smooth, compassionate experience, including sensitive discussions such as

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred).
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills with composure in high-volume client relations.
• Strong verbal and written communication; ability to handle emotionally sensitive situations.

Responsibilities

• Greet clients and check in patients, verify records, and confirm appointment details.
• Answer a multi-line phone system and handle scheduling, refills, records, and information.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Convey medical information compassionately, including end-of-life discussions.
• Maintain accurate EMR and data entry in PIMS.
• Coordinate with veterinarians and staff to manage patient flow and urgent cases.
• Keep reception area clean and welcoming.

Skills

Front desk operations

Customer service

Multi-line phone management

Verbal communication

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Hospital of Dunedin is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $17.00-$19.00 dependent on skills and experience

Schedule: Monday, Tuesday, Thursday, and Friday- 8AM-6P, Wednesdays- 8AM-8P, Alternating weekends- Saturdays 8AM-2PM, Sundays 8AM-12PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Animal Hospital of Dunedin

Over the years, our practice has continued to modernize and advance alongside the ever-evolving field of veterinary medicine. All the while our hospital family of doctors, staff, clients, and patients continues to grow with it. We are grateful to serve the clients and patients we consider family.

As a multi-doctor veterinary practice, our clinical team has years of collective experience in helping pets feel their best.

Like patient care, client care is of the utmost importance to our doctors and staff. We understand that your pet’s health is largely dependent on what happens at home between visits, which is why we incorporate open communication and share our knowledge on pet health with you at every visit.

We are committed to sharing our expertise in veterinary medicine with the dogs, cats, and pet owners in our community. If you are interested in becoming part of Animal Hospital of Dunedin family, we encourage you to call us or stop by and schedule your first visit. We hope to have the opportunity to meet you and your pet family in the future.