Veterinary Receptionist

Caring Hands Animal Hospital - Merrifield; Florida; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k) plan

Professional development

Job summary

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the friendly first point of contact for clients and their pets. This role blends administrative precision with genuine warmth across a wide range of interactions.

You will manage high-volume front desk tasks, maintain accurate patient records, and support veterinarians with scheduling, payments, and client education in a caring, professional environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary medical terminology and vaccination protocols.
• Strong customer service and communication skills.
• Ability to manage high-volume front desk operations with composure.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system and schedule appointments.
• Process payments, post charges, and explain invoices.
• Communicate medical information and care instructions, including end-of-life discussions.
• Maintain electronic medical records in the EMR system.
• Coordinate with veterinarians and staff to relay client communications and urgent cases.
• Maintain cleanliness and organization of the reception area.

Skills

Customer service

Communication

Conflict resolution

Empathy

Teamwork

Professionalism

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Veterinary Receptionist

Animal Hospital of Dunedin is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary

$17.00-$19.00 dependent on skills and experience

Schedule

Monday, Tuesday, Thursday, and Friday- 8AM-6P, Wednesdays- 8AM-8P, Alternating weekends- Saturdays 8AM-2PM, Sundays 8AM-12PM

Responsibilities

• Greetand check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Animal Hospital of Dunedin

Over the years, our practice has continued to modernise and advance alongside the ever-evolving field of veterinary medicine. All the while our hospital family of doctors, staff, clients, and patients continues to grow with it. We are grateful to serve the clients and patients we consider family.

As a multi-doctor veterinary practice, our clinical team has years of collective experience in helping pets feel their best.

Like patient care, client care is of the utmost importance to our doctors and staff. We understand that your pet’s health is largely dependent on what happens at home between visits, which is why we incorporate open communication and share our knowledge on pet health with you at every visit.

We are committed to sharing our expertise in veterinary medicine with the dogs, cats, and pet owners in our community.

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