Compassionate Veterinary Front Desk Specialist

Vetpracticepartners; Florida; Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth. You will handle high-volume front desk operations, manage appointments and records, and support the clinical team with clear communication and compassion in sensitive situations.

Proficiency with practice management software and the ability to stay calm under pressure are essential.

Qualifications

• Minimum 1 year of experience as veterinary receptionist.
• Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in scheduling, multi-line phone management, medical records, and payment processing.
• Strong customer service skills with composure managing high-volume client relations.
• Excellent verbal and written communication, active listening, and conflict resolution.
• Comfortable handling animals of varying sizes and temperaments.

Responsibilities

• Greet and check in clients and patients, verify/update records, and confirm appointment details.
• Answer and manage a multi-line telephone system and schedule inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information and care instructions compassionately, including end-of-life discussions.
• Maintain accurate EMR and data entry in the PIMS system.
• Coordinate with veterinarians and staff to relay messages and maintain patient flow.
• Maintain reception area cleanliness and organization for a positive client experience.

Skills

Customer service

Communication

Multi-line phone handling

Client relations

Animal handling

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Animal Hospital of Dunedin is seeking a skilled veterinary receptionist to be the primary contact for clients and their pets, balancing administrative precision with warmth. You will handle high-volume front desk operations, manage appointments and records, and support the clinical team with clear communication and compassion in sensitive situations.

Proficiency with practice management software and the ability to stay calm under pressure are essential.