Compassionate Veterinary Receptionist — Front Desk Pro

Stevenson Village Veterinary Hospital; Baltimore (MD); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Employee pet discount

Descripción de la vacante

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for our clients and their pets. This role balances administrative precision with warmth across a wide range of interactions, including emotionally sensitive conversations.

You will manage high-volume front desk tasks, schedule appointments, greet clients, process payments, and support the veterinary team using our practice management software.

Formación

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostics.
• Proficient in scheduling, phone management, records and payment processing.

Responsabilidades

• Greet and check in clients and patients, verify and update records, confirm appointments.
• Answer multi-line calls, schedule appointments, process requests and refills.
• Handle client check-out, explain invoices and schedule follow-ups.
• Communicate medical information compassionately, including end-of-life discussions.
• Maintain EMR/PIMS data entry and accuracy.
• Coordinate with veterinarians and staff to manage patient flow.
• Keep reception area clean and welcoming.

Conocimientos

Customer service

Multi-line phone management

Front desk coordination

Verbal communication

Herramientas

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Descripción del empleo

Stevenson Village Veterinary Hospital in Baltimore is seeking a skilled and compassionate Veterinary Receptionist to be the primary contact for our clients and their pets. This role balances administrative precision with warmth across a wide range of interactions, including emotionally sensitive conversations.

You will manage high-volume front desk tasks, schedule appointments, greet clients, process payments, and support the veterinary team using our practice management software.